沣兆干货 / 接打国外电话的技巧-下

公司的CEO, President, Director经常不在办公室，或前台故意不转接给他们，直接说不在，因为太多骚扰电话，所以打电话也需要技巧。

打电话以感谢的态度和客户开场：

Hello, this is Jim from China ***Company.

I want to thank you for your inquiry.

以感谢的话语暖场会让客户解除戒备心理，他会心情放松，对你的好感增加。

打电话的声音要友好，语速稍慢，听起来专业像老板身份或有决定权的人打来的电话。

举例：

业务员：”Good morning, this is Tom come from China and I need you direct me to import department, please.”

接线员：”What is this in regard to , Mr. Tom?”

业务员：”This is about our business relationship with your firm. We are the manufacture of homecare products in China. I ‘d like to talk with your import manager to determine whether or not our product will meet your taste and need. Would you connect me, please?”

接线员：”Is he expecting your call?”

业务员：”Well, no, not exactly.”

接线员：”Hold on, please.”

如何获得对方公司负责人姓名？

只问对方负责人姓名，不用前台转接，一句简短的话即可。

业务员：”Hello, this is **. We are the manufacture of homecare products in China. I would like to find out who’s your company director.”

接线员：”Mr. King is the director.”

获得姓名后如何联系对方？

过一天通过以回复电话的技巧让接线员转接。

业务员：”Hi, this is **. I am trying to reach Mr. King.”

接线员：”Hold on, please.”

接打电话要邮箱

有了老板的电话，姓名但是没有邮箱

A: This is ** come from China, we are manufacturer of fruits and vegetables. I can give you a competitive price, may I have your email.

B: …

A: Thank you. May I have your mobile phone.

B: …

A: Thank you. I will send the quotation to you. Please check it.

发短信到客户的手机上确认邮箱地址的正确性，因为有时候客户发音或电话音质不好，邮箱很容易写错。

电话例句：

I can’t hear you very well. How can I get in touch with him? Could you tell his mobile number?

The line is bad. Would you please say that again?

Sorry, something is wrong with the phone. It’s not clear.Please repeat it again.

I’m sorry. Mr. King is not here at the moment.

Could you put me together to the purchase department?

Hold on, please, let me find a paper to write it down.

I’ll make sure he gets your message.