1. We have a problem with your product. 你们的产品有问题。
2. Sorry, We’ll take care of the problem. 抱歉，我们会解决这个问题。
3. We want to know how that happened. 我们想要知道发生什么事了。
4. I’ll check into it and call you back immediately. 查过之后我会立刻回电话给您。
5. We made an error when we were packing your shipment.我们在装货时弄错了。
6. We want you to deal with it right away. 我们希望您可以立刻处理。
7. We’ll send it to you as soon as possible.我们会尽快送到的。
8. How long before we can receive our goods. 我们多久可以收到我们的货品呢？
9. You’ll receive them in one week.一星期之内，你们会收到货品。
10. This is not acceptable; you should air freight them. 我们无法接受，你们应该用空运寄出。 Air Freight 既可做vt，空运，也可做n.空运的货物，运费
11. But the air freight would be too expensive to afford. 但是我们负担不起空运的费用。 Too…to…太...而不能...
12. I’ll ask our customers to share the cost. 我会要求客户分担运费。
13. Ok. We’ll try our best to proceed now. 好的我们会竭尽所能来进行。