上周,小编写了篇你真的会用英语打电话吗?,小伙伴们纷纷表示很实用。但也有小伙伴表示,用英语打电话前还可以先打个腹稿;而在展会现场与买家面对面交流时,毫无套路可言,且可能会遇到各种“一言难尽”的口音,让人倍感压力。
其实,展会现场无非几个核心场景,掌握这些场景下的常用口语,即可优雅地与客户洽谈业务。
寒暄用语
- Let me introduce you to Mr. Li, general manager of our company.
让我介绍你认识,这是我们的总经理李先生。 - It's an honor to meet you.
很荣幸认识你。 - Nice to meet you. I've heard a lot about you.
很高兴认识你,久仰大名。 - How do I pronounce your name?
你的名字怎么读? - How do I address you?
如何称呼您? - It's going to be the pride of our company.
这将是本公司的荣幸。 - What line of business are you in?
你做哪一行? - Keep in touch.
保持联系。 - Thank you for coming.
谢谢你的光临。 - Don't mention it.
别客气。 - Excuse me for interrupting you.
请原谅我打扰你。 - I'm sorry to disturb you.
对不起打扰你一下。 - Excuse me for a moment.
对不起,失陪一下。 - Excuse me. I'll be right back.
对不起,我马上回来。
一般询问及回答
一般询问
- May I have some information about your scope of business?
您可以告诉我一下贵公司的经营范围吗? - Would you tell me the main items you export?
贵公司主要的出口产品是什么? - May I have a look at your catalog?
我能看看贵公司的产品目录吗?
回答一般询问
- This is a copy of catalog.
这是我们的产品目录。 - What about having a look at the sample first?
您可以先看看我们的样品。 - Our products have been sold in a number of areas abroad. They are very popular with the users there.
我们的产品广销海外,并且在当地非常受欢迎。 - This product is in great demand now and we have many enquiries on hand from other countries.
这种产品现在需求量很大,我们手头上有很多来自其他国家的询盘。 - We have a very strict QC system which promises that goods we produced are always of the best quality.
我们公司有着很严格的质量检测系统,这保证了我司的产品的高质量。 - They enjoy good reputation in the world.
我们的产品在世界上享有很高的声誉。 - What do you think of the quality?
您觉得我们产品的质量怎么样?
产品价格
客户询价
- Will you please let us have an idea of your price?
可以让我们了解一下产品的价格吗? - Are the prices on the list firm offers?
报价单上的价格是实价吗? - How about the price/ How much is this?
这个价格怎么样?
询价回复
- This is our price list.
这是我们的报价单。 - In general, our prices are given on a FOB basis.
通常我们的报价都是 FOB 价。 - What do you think of the price?
您认为我们的价格怎么样?
客户还价
- Is it possible that you lower the price a bit? / It is too much. Can you discount it?
您能给我们一些优惠吗? - Do you think you can possibly cut down your prices by 10%?
您认为能给我们下调 10% 的价格吗? - Your price is too high! We have another offer of a similar one at much lower price.
您的价格太高了,另一家企业有类似的产品,价格却低的多。 - It would be very difficult for us to push sales at this price.
如果是这样的价格,我们将很难拓展任何业务。 - If you can go a little lower, I would be able to give you an order on the spot.
如果您能在价格上给我们一些优惠,我愿意现场给您下定单。 - Can you bring your price down a bit? Say $20 a dozen.
可以稍微降价吗,比如说每打降个 20 美元?
拒绝还价
- Our price is highly competitive. / This is the lowest possible price. / Our price is very reasonable.
我们的价格很有竞争力。/ 这已经是最低的价格了。/ 我们的价格非常合理。 - To tell you the truth, we've already quoted our lowest price.
实话告诉您吧,我们已经报了最低价了。
接受还价
- If your order is big enough, we may reconsider our price.
如果您的订单量大,我们会重新考虑给价格。 - Considering our good relationship and future business, we can give you a 3% discount.
考虑到我们友好的关系及未来的合作,我们可以给您 3% 的优惠。
订单量及交货期
订单量问答
- What's minimum quantity of an order?
这款货物的最小起订量是多少? - How many do you intend to order? / Would you give me an idea how many you wish to order from us?
您打算预定多少? - I'd like to order 600 sets.
我打算预定 600 套。
客户询问交货期
- What about our request for the early delivery of the goods?
我们能不能要求提早交货? - When is the earliest time you can make the delivery?
您最早能何时交货? - How long does it usually take to make the delivery?
您的货运通常要多长时间? - When will you deliver the products to us?
您何时给我们发货? - When will the goods reach our port?
货物何时能抵达港口? - What about the method of delivery?
您用哪种货运方式呢?
答复交货期
- I think we can meet your requirement.
我想我们能满足您的要求。 - I am sorry. We can't advance the time of delivery.
对不起,我们没办法提前给您运货。 - I am very sorry for the delay in delivery and the inconvenience it must have caused to you.
我为我们的推迟送货及给您带来的不便道歉。 - We will get the goods dispatched within the stipulated time.
我们会按照原订时间给您发货。 - The earliest delivery we can make is...
我们最早的发货期是...
付款方式
客户询问付款方式
- Shall we discuss the terms of payment?
我们可以讨论以下付款方式吗? - What is your regular practice about terms of payment?
您通常的付款方式是怎样的呢? - What are your terms of payment?
贵公司的付款方式什么?
回复询问付款方式
- We'd like you to pay us by L/C.
我们希望您用信用证付款。 - We insist on full payment.
我们规定必须付全款。 - We hope you will accept D/P payment terms.
我们希望您能接受 D/P 付款。
客户建议付款方式
- Payment by L/C is the safest method, but rather complicated.
信用证付款是最安全的方法,但相当复杂。 - In view of this order of small quantity, we propose payment by D/P with collection through a bank so as to simplify the payment procedure.
鉴于这个订单量小,我们建议通过银行托收的 D/P 付款,以简化付款程序。
礼貌拒绝客户所建议的付款方式
- I'm sorry. We can't accept D/P or D/A. We insist on payment by L/C.
对不起。我们不能接受 D/P 或 D/A。我们坚持信用证付款。 - I'm afraid we must insist on our usual payment terms.
恐怕我们要坚持我们常用的付款方式。 - "Payment by installment" is not the usual practice in world trade.
“分期付款”并不是世界贸易的惯例。
付款方式后续
- When should we open the L/C?
我们需要什么时候开信用证? - How long should our L/C be valid?
信用证的有效期需要多长? - Your L/C must reach us 30 days before the delivery date so as to enable us to make all necessary arrangements.
您的信用证必须在交货日期前 30 天发给我们,以便我们能够做必要的安排。
签单
签单前讨论注意事项
- Before the formal contract is drawn up, we would like to restate the main points of the agreement.
在正式签协议之前我们可以重申一下协议中的重点内容。 - Do you have any comment to make about this clause?
您对协议中的条款有任何建议吗? - Do you think the contract contains basically all we have agreed on during negotiations?
您认为协议已经包括我们协商中涉及的所有问题了吗? - We can get the contract finalized now.
我们可以现在签署协议。
签单后祝语
- I'm very pleased that we have come to an agreement at last.
非常高兴我们最终达成了协议。 - Let us congratulate ourselves for the successful contract.
祝贺这次成功的签约。
常用展会英语口语就分享到这里,小伙伴们 get 了吗?
来源:网络

