大数跨境

外贸英语300句:从客户开发到售后全流程实用表达

外贸英语300句:从客户开发到售后全流程实用表达 优立跨境电商
2026-09-16
13
导读:以下300句按照真实外贸流程重新分类,覆盖客户开发、需求确认、公司介绍、样品定制、报价谈判、订单付款、生产质检、物流清关及售后维护等场景。

外贸英语的重点,不是背复杂单词,而是在正确的业务阶段,把需求、条件、风险和下一步说清楚。

以下300句按照真实外贸流程重新分类,覆盖客户开发、需求确认、公司介绍、样品定制、报价谈判、订单付款、生产质检、物流清关及售后维护等场景。

使用时请根据真实产品、订单条件和公司能力进行调整。方括号中的内容,可以替换为自己的信息。

一、客户开发与初次联系

1

Thank you for your interest in our products.
感谢您对我们产品的关注。

2

Thank you for contacting us regarding this product.
感谢您就这款产品与我们联系。

3

We received your inquiry and are reviewing the details now.
我们已经收到您的询盘,正在核对具体信息。

4

My name is [Name], and I am responsible for overseas sales at [Company].
我是[姓名],负责[公司名称]的海外销售业务。

5

We specialize in manufacturing [product category] for international markets.
我们专注于为国际市场生产[产品类别]。

6

I came across your company while researching distributors in your market.
我在调研贵市场的经销商时了解到贵公司。

7

Your product range appears to be highly relevant to what we manufacture.
贵公司的产品线与我们生产的产品非常契合。

8

We would like to explore whether our products could complement your current range.
我们希望了解我们的产品是否可以补充贵公司现有产品线。

9

May I know who is responsible for sourcing this product category?
请问贵公司由哪位负责人采购这一类产品?

10

Could you please forward this message to the appropriate buyer?
能否请您将这封邮件转发给相关采购负责人?

11

We currently supply importers, distributors and private-label customers.
我们目前服务于进口商、经销商和自有品牌客户。

12

Our products are available for OEM and ODM cooperation.
我们的产品支持OEM和ODM合作。

13

We have attached a brief introduction for your reference.
我们随邮件附上了简要介绍,供您参考。

14

Would you be interested in reviewing our latest product range?
您是否愿意了解一下我们最新的产品系列?

15

Please let us know which models are relevant to your market.
请告诉我们哪些型号更适合贵市场。

16

We can recommend suitable options based on your sales channel.
我们可以根据您的销售渠道推荐合适的产品。

17

Are you currently looking for new suppliers in this category?
请问您目前是否正在寻找这一品类的新供应商?

18

Are you sourcing for an existing project or a new product launch?
您这次采购是用于现有项目,还是新品上市?

19

We would be glad to learn more about your sourcing plan.
我们很愿意进一步了解您的采购计划。

20

Could we schedule a short call to discuss your requirements?
我们可以安排一次简短通话,讨论您的需求吗?

21

Please let me know a convenient time for a brief meeting.
请告诉我一个方便进行简短会议的时间

22

We can communicate by email, WhatsApp or video call.
我们可以通过邮件、WhatsApp或视频会议沟通。

23

I will keep this introduction brief and relevant to your business.
我会尽量让这次介绍简洁,并与贵公司的业务相关。

24

If this category is not part of your current plan, please let me know.
如果这一品类暂时不在贵公司的采购计划内,也请告诉我。

25

We look forward to the possibility of working with your team.
期待有机会与贵公司团队开展合作。

二、需求确认与客户判断

1

Could you tell us more about the product you are looking for?
您能进一步介绍一下需要采购的产品吗?

2

Which specifications are essential for your market?
哪些产品规格是贵市场必须满足的?

3

What quantity are you considering for the initial order?
您预计首批订单需要多少数量?

4

What is your estimated annual purchasing volume?
您预计每年的采购量是多少?

5

Which country or region will the products be sold in?
这些产品计划销售到哪个国家或地区?

6

What is your main sales channel?
您主要通过什么渠道销售?

7

Are the products intended for retail, wholesale or project use?
这些产品用于零售、批发还是工程项目?

8

Do you have a target launch date for this project?
这个项目是否有计划上市的时间?

9

When do you expect to place the first order?
您预计什么时候下首批订单?

10

Do you already have a specification sheet or technical drawing?
您是否已经有规格书或技术图纸?

11

Could you share a reference photo or sample with us?
您可以向我们提供参考图片或样品吗?

12

Which features are most important to your customers?
您的客户最看重哪些产品功能?

13

Are there any mandatory standards for your market?
贵市场是否有必须满足的标准?

14

Do you have specific testing or certification requirements?
您是否有特定的测试或合规文件要求?

15

What packaging format do you currently use?
您目前使用什么包装形式?

16

Will you need customized branding or private-label packaging?
您是否需要定制品牌或自有品牌包装?

17

Do you have a target price range for this project?
您对这个项目是否有目标价格区间?

18

Which Incoterms rule would you prefer us to quote under?
您希望我们按照哪种国际贸易术语报价?

19

Which destination port or delivery address should we use for the quotation?
报价应按照哪个目的港或收货地址计算?

20

Have you imported similar products before?
您以前是否进口过类似产品?

21

Are you evaluating several suppliers at this stage?
您目前是否正在评估多家供应商?

22

What are your main concerns when selecting a supplier?
您选择供应商时最关注哪些问题?

23

Are you experiencing any issues with your current supply arrangement?
您目前的供应安排是否存在需要改善的问题?

24

Who else will be involved in approving this project?
还有哪些人员会参与这个项目的审批?

25

Once we understand these points, we can prepare a more suitable proposal.
了解这些信息后,我们可以准备更合适的方案。

三、公司、产品与供应能力介绍

1

We are a manufacturer of [product] based in [location].
我们是一家位于[地区]的[产品]生产企业。

2

Our factory has been operating in this industry for [number] years.
我们工厂已经在这一行业经营了[年数]年。

3

We work with customers in Europe, North America and other international markets.
我们与欧洲北美及其他国际市场的客户保持合作。

4

Our main product categories include [category A], [category B] and [category C].
我们的主要产品包括[类别A]、[类别B]和[类别C]。

5

Our production capacity depends on the model and order configuration.
我们的产能会根据型号和订单配置有所不同。

6

We can confirm available capacity after reviewing your order plan.
审核您的订单计划后,我们可以确认可用产能。

7

Our standard lead time is approximately [number] days after order confirmation.
订单确认后的常规生产周期约为[天数]天。

8

The final lead time depends on quantity, customization and material availability.
最终交期取决于数量、定制要求和原材料供应情况。

9

We have dedicated teams for production, quality control and export documentation.
我们设有生产、质量控制和出口单证团队。

10

Each order is reviewed before production begins.
每个订单在投产前都会进行审核。

11

Raw materials are checked according to the applicable inspection requirements.
原材料会按照适用的检验要求进行检查。

12

Key production stages are monitored by our quality team.
关键生产环节由质量团队进行监控。

13

Finished products are inspected before shipment.
成品会在出货前进行检验。

14

We can provide available test reports for the relevant models.
我们可以提供相关型号现有的检测报告

15

Compliance documents must be confirmed against the exact product model.
合规文件需要根据具体产品型号进行确认。

16

We can share our company profile and factory information for evaluation.
我们可以提供公司介绍和工厂资料供您评估。

17

A factory audit can be arranged subject to prior appointment.
提前预约后,可以安排工厂审核。

18

You are welcome to visit our facility and review our production process.
欢迎您到访工厂,了解我们的生产流程。

19

We can also arrange an online factory tour if needed.
如有需要,我们也可以安排线上验厂。

20

Our team can support product development from concept to mass production.
我们的团队可以支持从产品概念到批量生产的开发过程。

21

We evaluate technical feasibility before accepting customized projects.
接受定制项目前,我们会先评估技术可行性。

22

Available materials and processes vary by product model.
不同型号可选的材料和工艺有所不同。

23

We will clearly identify any limitations before confirming the order.
确认订单前,我们会明确说明可能存在的限制。

24

Our goal is to provide a workable solution rather than make unrealistic promises.
我们的目标是提供可执行的方案,而不是作出不切实际的承诺。

25

Please let us know which part of our capability you would like to review first.
请告诉我们您希望优先了解哪方面的能力。

四、样品、设计与定制开发

1

We can prepare a sample for your evaluation.
我们可以准备样品供您评估。

2

Would you like a standard sample or a customized sample?
您需要标准样品还是定制样品?

3

The standard sample is available in [color/specification].
标准样品目前可提供[颜色/规格]。

4

The sample lead time is approximately [number] working days.
样品制作周期约为[天数]个工作日。

5

The sample charge depends on the model and customization requirements.
样品费用取决于型号和定制要求。

6

We can confirm whether the sample fee is refundable against a future order.
我们可以确认样品费是否能在后续订单中抵扣。

7

Courier charges can be billed to your account or quoted separately.
快递费可以使用您的到付账号,也可以单独报价。

8

Please provide your delivery address and contact details.
请提供收样地址和联系人信息。

9

Which points would you like to evaluate on the sample?
您准备重点评估样品的哪些方面?

10

Could we agree on the sample approval criteria before production?
我们可以在制作前确认样品验收标准吗?

11

Please confirm the required color, size, material and finish.
请确认所需颜色、尺寸、材料和表面效果。

12

Please send the logo file in an editable vector format.
请提供可编辑的矢量格式Logo文件。

13

Could you share the artwork dimensions and placement requirements?
请提供图稿尺寸和印刷位置要求。

14

We will prepare a digital mock-up for your approval.
我们会制作电子效果图供您确认。

15

Please check the spelling, color and positioning carefully.
请仔细核对文字拼写、颜色和位置。

16

Production will follow the final approved artwork.
生产将按照最终确认的图稿进行。

17

Any change after approval may affect the cost and lead time.
确认后的任何变更都可能影响成本和交期。

18

We recommend approving a pre-production sample before mass production.
我们建议在量产前确认产前样。

19

The bulk order will be produced according to the approved sample and specification.
大货将按照确认样和已批准的规格生产。

20

Please keep one approved sample for future comparison.
请保留一件确认样,以便后续对照。

21

We have completed the sample and will send photos for a preliminary review.
样品已经完成,我们会先发送照片供您初步确认。

22

The tracking number will be provided after dispatch.
样品寄出后,我们会提供物流单号。

23

Please let us know when the sample arrives.
样品收到后请告知我们。

24

When do you expect to complete the sample evaluation?
您预计什么时候可以完成样品评估?

25

Your feedback will help us refine the final production specification.
您的反馈将帮助我们完善最终生产规格。

五、报价与成本说明

1

We have prepared a quotation based on the information provided.
我们已经根据您提供的信息准备了报价。

2

Please find our quotation attached for your review.
请查收附件中的报价单。

3

The unit price is based on an order quantity of [number] pieces.
该单价按照[数量]件的订购量计算。

4

Our MOQ for this model is [number] pieces per color.
这款产品每个颜色的起订量是[数量]件。

5

The price includes standard export packaging.
该价格包含标准出口包装。

6

Customized packaging will be quoted separately.
定制包装将单独核算费用。

7

Logo printing may involve an additional setup or printing charge.
Logo印刷可能产生制版费或印刷费。

8

Tooling charges apply only if a new mold or fixture is required.
只有需要新开模具或工装时,才会产生相关费用。

9

The quotation is valid until [date].
本报价有效期至[日期]。

10

The validity period reflects the current material and exchange-rate conditions.
报价有效期基于当前原材料和汇率情况。

11

Any price adjustment will be explained before order confirmation.
如需调整价格,我们会在订单确认前说明原因。

12

The quoted price does not include freight unless otherwise stated.
除非另有说明,报价不包含运费。

13

We can also provide a freight estimate to your destination.
我们也可以提供到您目的地的运费预估。

14

Please confirm the destination port for an accurate freight quotation.
请确认目的港,以便我们核算准确运费。

15

Would you like us to quote EXW, FCA, FOB, CIF or DAP?
您希望我们按照EXW、FCA、FOB、CIF还是DAP报价?

16

For containerized cargo, we can review whether FCA or FOB is more suitable.
对于集装箱货物,我们可以评估FCA或FOB哪一种更合适。

17

The CIF quotation includes freight and the required insurance to the named port.
CIF报价包含运至指定目的港的运费及相应保险

18

A DDP quotation requires confirmation of import clearance and tax feasibility.
DDP报价需要先确认目的国进口清关和税务操作是否可行。

19

The price is based on the current specification and packaging.
该价格基于目前确认的规格和包装。

20

Changing the material or specification may change the unit price.
更改材料或规格可能会影响单价。

21

We can provide tiered pricing for different order quantities.
我们可以根据不同采购数量提供阶梯报价。

22

Please compare the total landed cost, not only the unit price.
建议您比较整体落地成本,而不只是产品单价。

23

We can review alternative specifications if you need to control the budget.
如果您需要控制预算,我们可以评估替代规格。

24

Please let us know which part of the quotation needs clarification.
请告诉我们报价中哪一部分需要进一步说明。

25

We can revise the quotation once the final requirements are confirmed.
最终需求确认后,我们可以更新报价。

六、价格谈判与方案调整

1

Thank you for sharing your target price.
感谢您告知目标价格。

2

Could you tell us what quantity the target price is based on?
请问这个目标价格是按照多少采购数量计算的?

3

Does the competing offer include the same specification and packaging?
其他供应商的报价是否包含相同规格和包装?

4

We would like to compare the terms on the same basis.
我们希望在相同条件下比较报价。

5

Our current offer reflects the confirmed material, workmanship and quality requirements.
我们目前的报价基于已经确认的材料、工艺和质量要求。

6

Reducing the price without changing any condition may not be feasible.
在所有条件不变的情况下直接降价,可能不具备可行性。

7

We can review the cost if you can increase the order quantity.
如果您能增加采购数量,我们可以重新核算成本。

8

A consolidated order may help reduce packaging and handling costs.
合并订单可能有助于降低包装和操作成本。

9

We can evaluate a simpler packaging option to meet your budget.
我们可以评估更简化的包装方案,以配合您的预算。

10

Would you consider an alternative material with similar performance?
您是否愿意考虑性能相近的替代材料?

11

We can separate optional features from the standard configuration.
我们可以将可选功能与标准配置分开报价。

12

Which is more important for this project: price, specification or lead time?
这个项目更看重价格、规格还是交期?

13

If the delivery schedule is flexible, we may have more room to optimize the cost.
如果交期具有一定灵活性,我们可能有更多成本优化空间。

14

We can offer a trial-order price based on the agreed quantity and terms.
我们可以根据约定的数量和条件提供试单价格。

15

Future pricing will be reviewed based on actual order volume.
后续价格将根据实际采购量重新评估。

16

We prefer to build a sustainable price structure for both sides.
我们希望为双方建立可持续的价格体系。

17

Could we discuss the total package rather than the unit price alone?
我们可以综合讨论整体方案,而不只是单价吗?

18

Payment terms may affect the final price.
付款条件可能会影响最终价格。

19

We can review a discount if advance payment improves the overall cost.
如果提前付款能降低综合成本,我们可以评估相应优惠。

20

Any discount must be confirmed in the final quotation.
所有折扣都需要在最终报价中确认。

21

This is the most workable offer under the current conditions.
这是目前条件下最具可执行性的方案。

22

If your requirements change, we will be glad to recalculate the offer.
如果您的需求发生变化,我们很愿意重新核算报价。

23

Let us summarize the agreed points before revising the price.
更新价格前,我们先汇总一下双方已经确认的条件。

24

Please confirm whether this revised proposal is acceptable.
请确认修改后的方案是否可以接受。

25

Once the commercial terms are aligned, we can move to order confirmation.
商务条件达成一致后,我们就可以进入订单确认阶段。

七、订单、合同与付款

1

Please send us your purchase order for review.
请将采购订单发给我们审核。

2

We have received your purchase order and are checking the details.
我们已经收到采购订单,正在核对内容。

3

Please confirm the model, quantity, color and unit price.
请确认型号、数量、颜色和单价。

4

Please also confirm the packaging and labeling requirements.
还请确认包装和标签要求。

5

The delivery address should match the final shipping arrangement.
收货地址应与最终运输安排保持一致。

6

We will issue a proforma invoice after the order details are confirmed.
订单明细确认后,我们会开具形式发票。

7

Please review the proforma invoice carefully before payment.
付款前请仔细核对形式发票。

8

The bank details are shown on the proforma invoice.
银行账户信息列在形式发票中。

9

Please verify any change of bank details with us through a second channel.
如银行账户信息发生变化,请通过另一种联系方式向我们核实。

10

Please do not send payment to an account that has not been officially verified.
请勿向未经正式核实的账户付款。

11

Our standard payment term is [payment term].
我们的常规付款方式是[付款条件]。

12

A deposit is required before production begins.
开始生产前需要支付定金。

13

The balance payment is due according to the agreed payment terms.
尾款应按照双方约定的付款条件支付。

14

Please send the payment slip after the transfer.
转账后请向我们发送付款凭证。

15

We will confirm once the payment reaches our account.
款项到账后,我们会及时确认。

16

Bank processing time may vary depending on the remitting bank.
银行处理时间可能因汇款银行而有所不同。

17

Production will be scheduled after the deposit and required approvals are received.
收到定金及必要的确认文件后,我们会安排生产。

18

Please review the sales contract before signing.
签署前请仔细审核销售合同。

19

Let us know if any clause needs clarification.
如有任何条款需要说明,请告诉我们。

20

The contract should clearly state the specification, price, delivery and payment terms.
合同应明确写明规格、价格、交付和付款条件。

21

Any amendment should be confirmed in writing by both parties.
所有变更都应由双方书面确认。

22

Please return the signed copy for our records.
请将签署后的合同回传给我们存档。

23

We will countersign and send you the completed copy.
我们会完成会签,并将完整版本发给您。

24

The order will be considered confirmed after the agreed conditions are fulfilled.
约定条件满足后,该订单将视为正式确认。

25

Thank you for placing this order with us.
感谢您向我们下达订单。

八、生产安排与进度沟通

1

Your order has been entered into our production schedule.
您的订单已经进入生产排期。

2

The current estimated completion date is [date].
目前预计完工日期为[日期]。

3

We will update you if the schedule changes.
如生产计划发生变化,我们会及时通知您。

4

Materials are now being prepared for production.
目前正在准备生产所需的材料。

5

Material availability has been confirmed for this order.
该订单所需材料已经确认可以供应。

6

The first production stage has begun.
第一阶段生产已经开始。

7

We will share progress updates at the agreed intervals.
我们会按照约定的频率更新生产进度。

8

Please find the latest production photos attached.
请查收附件中的最新生产照片。

9

Approximately [percentage] of the order has been completed.
目前订单大约已经完成[百分比]。

10

Production is proceeding according to the confirmed schedule.
生产正在按照确认的计划进行。

11

We have identified an issue that may affect the schedule.
我们发现了一个可能影响进度的问题。

12

The issue is related to [material/process/equipment].
该问题与[材料/工艺/设备]有关。

13

We are assessing the impact and possible solutions.
我们正在评估影响及可行的解决方案。

14

We expect to provide a confirmed update by [date/time].
预计我们会在[日期/时间]前提供确认结果。

15

The revised completion date is expected to be [date].
调整后的预计完工日期为[日期]。

16

Please let us know whether the revised schedule affects your sales plan.
请告诉我们调整后的时间是否会影响您的销售计划。

17

We can evaluate partial shipment if part of the order is urgently needed.
如果部分货物急需,我们可以评估分批发货方案。

18

A partial shipment may involve additional freight or handling costs.
分批发货可能会产生额外运费或操作费用。

19

Any production change must be confirmed before implementation.
任何生产变更都需要在执行前确认。

20

Changes at this stage may affect the price and completion date.
现阶段的变更可能影响价格和完工时间。

21

Please confirm the final color and size breakdown.
请确认最终颜色和尺码分配。

22

The packaging materials are now under preparation.
包装材料目前正在准备中。

23

We will verify the shipping marks before printing the cartons.
纸箱印刷前,我们会核对运输唛头。

24

Mass production is expected to be completed this week.
大货预计将在本周完成。

25

We will arrange final inspection after production is completed.
生产完成后,我们会安排最终检验。

九、质量检验与验货

1

The final inspection has been scheduled for [date].
最终检验已经安排在[日期]进行。

2

Please confirm whether you require a third-party inspection.
请确认您是否需要第三方验货。

3

You may appoint an inspection company of your choice.
您可以指定认可的验货公司。

4

Please share the inspection standard before the inspection date.
请在验货前提供检验标准。

5

We will prepare the goods and documents for inspection.
我们会准备好待检货物和相关文件。

6

The inspection will cover quantity, workmanship, function and packaging.
检验将涵盖数量、工艺、功能和包装。

7

Sampling requirements should be agreed in advance.
抽样要求应提前确认。

8

The inspection is currently in progress.
目前正在进行检验。

9

The goods have passed our internal inspection.
货物已经通过内部检验。

10

Please find the inspection report attached.
请查收附件中的检验报告。

11

We found a nonconformity during the inspection.
我们在检验中发现了一项不符合情况。

12

The affected quantity is currently being verified.
目前正在核实受影响的数量。

13

We have separated the affected units from the acceptable goods.
我们已经将受影响产品与合格产品分开。

14

Our quality team is investigating the root cause.
我们的质量团队正在调查根本原因。

15

We will provide a corrective-action plan after the investigation.
调查完成后,我们会提供纠正措施方案。

16

Rework will be completed before shipment.
返工将在出货前完成。

17

The reworked products will be inspected again.
返工后的产品会再次接受检验。

18

We will not release the affected goods until they meet the agreed requirements.
受影响货物在满足约定要求前不会安排放行。

19

Please confirm whether you would like to review the reinspection result.
请确认您是否需要查看复检结果。

20

The production records are available for traceability.
相关生产记录可用于追溯。

21

The material used matches the approved specification.
使用的材料与确认规格一致。

22

The bulk production was checked against the approved sample.
大货已经按照确认样进行对照检查。

23

Minor variations should be assessed according to the agreed tolerance.
轻微差异应根据约定公差进行判断。

24

Please approve the inspection result before shipment if required.
如有要求,请在出货前确认检验结果。

25

We will arrange shipment only after the required quality approvals are completed.
完成必要的质量确认后,我们才会安排出货。

十、物流、单证与清关

1

The goods are ready for shipment.
货物已经可以安排出运。

2

Would you like to use your own freight forwarder?
您打算使用自己的货运代理吗?

3

We can request a freight quotation from our forwarder for comparison.
我们可以向合作货代询价,供您比较。

4

Please confirm the preferred shipping method.
请确认您希望采用的运输方式。

5

Air freight is faster, while sea freight is usually more economical for larger shipments.
空运速度更快,而大批量货物通常选择海运更经济。

6

The final freight cost depends on the chargeable weight, volume and route.
最终运费取决于计费重量、体积和运输路线。

7

Please provide the consignee and notify-party details.
请提供收货人和通知方信息。

8

We will send the shipping instructions for your confirmation.
我们会发送出运信息供您确认。

9

Please check the company name, address and contact details carefully.
请仔细核对公司名称、地址和联系方式。

10

The booking has been confirmed for the following schedule.
舱位已经按照以下船期确认。

11

The estimated departure date is [date].
预计离开日期为[日期]。

12

The estimated arrival date is [date].
预计到达日期为[日期]。

13

The estimated transit time is approximately [number] days.
预计运输时间约为[天数]天。

14

The actual schedule remains subject to the carrier’s operation.
实际船期仍以承运人的运营安排为准。

15

The container has been loaded and sealed.
集装箱已经完成装货并封柜。

16

We will provide the container and seal numbers.
我们会提供集装箱号和封条号。

17

The shipment has cleared export customs.
该批货物已经完成出口报关放行。

18

The vessel has departed from the port of loading.
船舶已经驶离装货港。

19

Please find the draft bill of lading attached for approval.
请查收提单草稿并确认。

20

Please check the bill of lading details before the amendment deadline.
请在改单截止时间前核对提单信息。

21

The commercial invoice and packing list are attached.
附件中是商业发票和装箱单。

22

The certificate of origin can be arranged if applicable.
如适用,我们可以安排原产地证。

23

Import duties and documentation requirements should be confirmed with your local broker.
进口关税和单证要求应向您当地的清关代理确认。

24

Please let us know if customs requires any additional documents.
如果海关需要补充文件,请及时告诉我们。

25

We will assist with available shipping documents within our responsibility.
我们会在自身责任范围内协助提供可用的运输单据。

十一、售后、异常与客诉处理

1

We are sorry to learn about the issue.
得知出现这个问题,我们深感遗憾。

2

Thank you for bringing this matter to our attention.
感谢您及时向我们反馈这个问题。

3

Could you describe the issue in more detail?
您可以进一步说明具体问题吗?

4

Please send clear photos or videos showing the problem.
请提供能够清楚显示问题的照片或视频。

5

Could you provide the product model, batch number and affected quantity?
请提供产品型号、批次号和受影响数量。

6

When was the issue first discovered?
这个问题最早是什么时候发现的?

7

Does the issue affect product use or only appearance?
该问题影响产品使用,还是只涉及外观?

8

Please temporarily separate the affected units.
请暂时将受影响的产品单独存放。

9

We will review the evidence with our quality and production teams.
我们会与质量和生产团队共同核查相关资料。

10

We expect to complete the initial assessment by [date].
我们预计在[日期]前完成初步评估。

11

Our preliminary finding is [brief finding].
我们的初步判断是[简要结论]。

12

Further verification is required before we confirm the root cause.
在确认根本原因前,还需要进一步核查。

13

We will provide a written investigation result.
我们会提供书面调查结果。

14

The proposed solution is subject to confirmation by both parties.
建议的解决方案需要双方确认。

15

We can discuss replacement, rework, credit or another appropriate solution.
我们可以讨论补发、返工、抵扣或其他适当方案。

16

The final solution will depend on the cause and affected quantity.
最终方案将根据问题原因和受影响数量确定。

17

Please do not dispose of the goods until the investigation is completed.
调查完成前,请勿自行处置相关货物。

18

We may need samples returned for further analysis.
我们可能需要退回样品进行进一步分析。

19

Return arrangements and costs will be confirmed in writing.
退货安排和相关费用将以书面形式确认。

20

We have implemented corrective measures for the identified cause.
我们已经针对确认的原因实施纠正措施。

21

Preventive controls will be added to the relevant production stage.
我们会在相关生产环节增加预防性控制。

22

The next batch will receive additional inspection on this point.
下一批产品将针对这一问题增加检验。

23

We will share the corrective-action evidence once available.
相关纠正措施证据完成后,我们会提供给您。

24

Please confirm whether the proposed solution resolves your concern.
请确认建议方案是否能够解决您的问题。

25

We appreciate your cooperation while we work through this matter.
感谢您在问题处理期间给予配合。

十二、持续跟进与客户关系维护

1

I am following up on the quotation we sent on [date].
我想跟进一下我们在[日期]发送的报价。

2

Have you had a chance to review the proposal?
您是否已经查看过我们的方案?

3

Is there any information preventing the project from moving forward?
目前是否还缺少影响项目推进的信息?

4

Would it help if we compared two specification options?
如果我们对比两种规格方案,是否会有帮助?

5

Has your required quantity or timeline changed?
您的采购数量或时间计划是否发生了变化?

6

Is this project still active, postponed or no longer under consideration?
这个项目目前仍在推进、已经延期,还是不再考虑?

7

If the project has been postponed, when would be a better time to reconnect?
如果项目延期,什么时候再次联系更合适?

8

We can update the quotation if the requirements have changed.
如果需求发生变化,我们可以更新报价。

9

I would be glad to prepare a revised option based on your feedback.
我很愿意根据您的反馈准备修改方案。

10

Let us know if you need samples or additional technical information.
如果您需要样品或其他技术资料,请告诉我们。

11

Could we schedule a short call to resolve the remaining questions?
我们可以安排一次简短通话,解决剩余问题吗?

12

I will follow up again on [date] unless another time is more convenient.
如果您没有其他更合适的时间,我会在[日期]再次联系。

13

Thank you for the update; we will adjust our follow-up accordingly.
感谢您的更新,我们会相应调整后续跟进安排。

14

We understand that this project may require internal approval.
我们理解这个项目可能需要经过内部审批。

15

Please let us know what information would support your internal review.
请告诉我们哪些资料有助于您进行内部评估。

16

We would appreciate any feedback on why the proposal was not selected.
如果方案未被采用,希望您能向我们反馈原因。

17

Your feedback will help us improve future proposals.
您的反馈将帮助我们改进后续方案。

18

We would be pleased to support your next sourcing project.
我们很愿意为您的下一个采购项目提供支持。

19

Please keep us informed of any upcoming requirements.
如果有新的采购需求,请及时告诉我们。

20

We can send relevant product updates without overwhelming your inbox.
我们可以适度向您发送相关产品更新,避免造成信息打扰。

21

Thank you for your continued trust and cooperation.
感谢您一直以来的信任与合作。

22

It has been a pleasure working with your team.
很高兴能够与贵公司团队合作。

23

We look forward to supporting the next stage of your business.
期待为贵公司下一阶段的业务提供支持。

24

Please feel free to contact us whenever a new project comes up.
今后如有新项目,欢迎随时与我们联系。

25

We hope to build a stable and mutually beneficial partnership.
希望双方能够建立稳定、互利的长期合作关系。


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