态度决定一切 Attitude is everything
1.要让客户满意又感动
Make customers satisfied and moved
企业首先要充分了解客户目前、未来和潜在的实质需求与心理需求，由此而在设计、生产、品管和管理诸方面采取务实的措施。
First, we should fully understand the customer's current, future and potential real needs and psychological needs, and thus, take pragmatic measures in the design, production, quality management and management and other various aspects.
2.嫌货人才是买货人
People who dislike goods are the ones would buy it
客户来挑剔，表示客户想继续来往或想购买，在挑剔下能让客户满意，必能成交，而且可能成为回头客，甚至成为永久的忠实客户。
If customer is picky about your products, it means he would keep contact or want to buy it. You can make a deal if you make him satisfied, and he may place order again or become a regular customer of you.
做到让客户无“剔”可挑 To be perfect
1.彻底了解客户的需求和规格
Through understanding of customers’ needs and specifications
企业应针对产品的设计、品管、原料、包装等，调查及了解客户的需求和所要求的规格。
Enterprises should focus on the design of products, quality control, raw materials, packaging, etc., to investigate and understand the needs of customers and the requirements of the specifications.
2.彻底做好技术、生产、品管及服务工作
Make good on technology, production, quality management and service work
如果发生问题、困难和应改善点，则应立即改善解决，并在每周或每月做定时总结和检讨。
If have problems, difficulties and matters should be improved, they should be immediately improved, and have weekly or monthly summary and review.
3.与客户维持良好的关系
Maintain good relationship with customers
调理客户关系，包括建立关系、维护关系和运用关系。
Regulate customer relationship, including the establishment of relationship, maintenance and the use of the relationship.
阿连认为在与客户交流的过程中有三点必不可少的：
In communication with customers, I think there are three indispensable things:
1.站在客户的立场看问题
Stand in the customer's position
2.建立和谐的气氛
Establish a harmonious atmosphere
3.建立客户投诉制度
Establish customer complaints system
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