做外贸业务员的，并不是每个人的英语都是非常厉害。事实上，也有不少是半路出家才当了外贸业务员，不是英语专业，也不懂外贸专业英语，平时与客户的沟通只能停留在邮件沟通，借助翻译工具，沟通起来倒也毫无障碍。
Not every foreign traders master English well. In fact, there are lots of people who become foreign traders without solid foundation or training. They converse with customers using emails. It is quite effective to converse with the help of translation tools.
对口语不自信的人，最怕的就是客户突然之间打电话过来，简直胆颤心惊！然而你不知道的是电话沟通的成交率会比邮件沟通高得多，无奈口语听力实在不行，只能眼睁睁的看着机会流失。
Traders who are not confident of their oral English, are afraid of customers’ sudden phone calls. It is quite terrifying. However, you have no idea how important telephone communication is. It can make you more likely to pick up a deal. But you have no choice.
今天就来说说关于与客户电话沟通的一些小技巧，让你能够紧紧抓住客户的心。
Today, I’m going to tell you some little skills in communicating with customers.
Don’t be nervous
虽然只是电话沟通，客户无法看到你的表情，但是其实很容易听出来的，如果语气不够坚定，会让客户觉得不专业。比较好的做法是看到来电，判断是客户之后，第一时间准备好纸和笔，以免在与客户沟通时疏漏了一些重要信息，然后深呼吸之后充满自信的接电话，问候客户。
Although you communicate with customers using telephone and customers can’t see your face, they can easily know if you are nervous. Then they will think you are not professional. We’d better prepare paper and pen in order to get the key information before picking up the phone and then greet them confidently and naturally.
这样可能聊得是很开心，但是你会发现客户并不会下单，因为客户找不到重点。最好是能够以问答的方式引导客户说出重要信息，比如叫什么名字，来自哪个国家，一般会来电的客户都是经过邮件培养的，一旦了解到客户的信息，你也能差不多知道你们在邮件中都聊了什么，即使你听不懂客户说了些什么，但是按照邮件内容来聊，总不至于错到哪里。
Well, you may be very happy but you will find that customers won’t place orders because they can’t get the point. We’d better lead customers to speak out their key imformation by asking them, such as, name and country. Generally, customers dial you because you email them before. Once you get customers information, you will know what topics you are talking on emails. Even though you cannot understand customers, you won’t make mistakes if you talk about emails.
If you can understand what they say, then you can continue. If you can’t, then interrupt them.
"I understand what you said, but could you send an email to me to confirm, please?（我了解您讲的，但是请你再发一封邮件确认一下）" 这样说是缓兵之计，因为即使你听不懂时也不要不停地说：NO，I DON'T KNOW 或者一直让客户重复说，这会让客户觉得你不专业，并且有流失客户的危险。
"I understand what you said, but could you send an email to me to confirm, please?” It’s quite a tactic. Because even if you don’t know what they say, you can’t just keep saying NO, I DON’T KNOW or let them repeat again and again. They will think you are unprofessional and you will lose them.
如果一直担心自己的英语可能会导致你连一些简单的内容都错过了。其实你可以想一下，也不是所有国家的母语都是英语，有一些小语种国家的客户英语也不见得就会好到哪里去，人家都敢开口讲了，你有什么不敢的，能聊多少就多少。
If you fear that you will miss some details, you should know that not every country's first language is English. Some customers’ English are also poor. They are brave enough to talk then you can also do that.
下面就给一些各国打电话的最佳时间供大家参考下吧：
8:00美国西部地区（洛杉矶、旧金山、西雅图），加拿大的温哥华；
Western America (Los Angeles, San Francisco, Seattle ), Vancouver in Canada.
9:00-11:00日本，韩国；
Japan, South Korea.
10:00-12:00东南亚部分地区（马来西亚、印尼、越南、泰国、柬埔寨）；
Regions in Southeast Asia (Malayzia, Indonesia, Vietnam, Thailand, Cambodia.)
12:00-14:00印度、尼泊尔、孟加拉；
India, Nepal, Bangladesh.
13:00-15:00巴基斯坦； Pakistan.
14:00-16:00阿联酋； UAE.
14:30-16:30伊朗、科威特； Iran, Kuwait.
Saudi Arabia, areas near Moscow.
16:00-18:00以色列、土耳其、乌克兰、罗马尼亚、希腊、芬兰、南非、保加利亚；
Israel, Turkey, Ukraine, Romania, Greek, Finland, South Africa, Bulgaria.
17:00-19:00匈牙利、奥地利、瑞典、克罗地亚、捷克、德国、瑞士、荷兰、比利时、阿尔及利亚、尼日利亚、法国、西班牙；
Hungary, Austria, Sweden, Croatia, Czech, Germany, Switzerland, Netherlands, Belgium, Algeria, Nigeria, France, Spain.
18:00-20:00英国、爱尔兰、摩洛哥、葡萄牙、冰岛；
UK, Ireland, Morocco, Portugal, Iceland.
21:00-23:00巴西、乌拉圭、阿根廷等南美地区以及加拿大东部圣约翰斯地区；
Brazil, Uruguay, Argentina and Saint John’s Area in East Canada.
22:00-24:00巴拉圭、智利、委内瑞拉、多米尼加、玻利维亚、波多黎各等南美国家；
Paraguay, Chile, Venezuela, Dominica, Bolivia, Puerto Rico.
23:00-01:00哥伦比亚、牙买加、秘鲁、古巴、加拿大的渥太华地区附近以及美国最东部地区，如波士顿、纽约；
Colombia, Jamaica, Peru, Cuba, areas near Ottawa and east America, Boston and Newyork.
00:00-02:00尼加拉瓜、危地马拉、美国中部区、墨西哥、加拿大的温尼伯地区。
Nicaragua, Guatemala, middle and west America, Mexico and Winnipeg in Canada.
文章整理自网络，若涉及版权等问题，请告知，我们将在第一时间删除，谢谢！
