假设客户下了一批手机的订单，要求45天交货，当时你也答应了，但是快交货的时候你发现这订单完不成了，估计还要14天左右。怎么办?
我曾经用这个问题问过我的助理，她的答案是，淡化客户对我们的指责，解释当前情况，并要求延期。当时她的邮件是这么写的:
Dear Jeff,
I'm so sorry to inform you that the goods cannot be shipped on time. Becausewe are so busy at the past month. And we met the electricity shortage prob-lem.
Please help to allow us 2 more weeks to ship the goods. Thank you!
Regards,
Stella for C