Leaders are successful not because of what you see them do…but because of what you don't see them do.
Where the best leaders are concerned, what you see is far from all you get:
1. They forgive...and they forget.(原谅错误)
When an employee makes a mistake — especially a major mistake — it's easy to forever judge that employee by that one mistake. (I know. I've done it.)
But one mistake, or one weakness, is just one part of a whole person. A rare few people are able to step back, set aside that mistake, and continue to see the whole employee. They are also able to forget that mistake, because they know that viewing any employee through the lens of one incident may forever impact how they treat that employee.
2. They transform company goals into each employee’s personal goal.(把公司目标转化成员工个人目标)
Good leaders inspire their employees to achieve company goals.
Truly great leaders make their employees feel that what they do will benefit them as much as it does the company. After all, whom will you work harder for: a company, or yourself?
Whether they get professional development, an opportunity to grow, a chance to shine, a chance to flex their favorite business muscles, employees who feel a sense of personal purpose almost always outperform employees who feel a sense of company purpose.
3. They look past the action to find the emotion and motivation.(透过行动看动机)
Sometimes employees make mistakes. Sometimes they simply do the wrong thing. Sometimes they take over projects or roles without approval or justification. Sometimes they jockey for position, play political games, or ignore company objectives in pursuit of personal goals.
When that happens, it's easy to assume that employee doesn't listen or doesn't care. But almost always there's a deeper reason: he feel stifled, he may feel he has no control, he may feel marginalized or frustrated — or maybe he is just trying to find a sense of meaning in his work that pay rates and titles can never provide.
4. They support without seeking credit.(信任)
A customer is upset. A vendor feels shortchanged. A coworker is frustrated. Whatever the issue, good bosses support their employees. They know that to do otherwise undermines the employee's credibility and possibly authority.
Afterword, most bosses will say to the employee, "Listen, I took up for you, but..."
5. They make fewer public decisions.(不在人前做重大决定)
When a decision needs to be made, most of the time the best person to make that decision isn't the boss. Most of the time the best person is the employee closest to the issue.
Decisiveness is a quality of a good leader. Great leaders are sometimes decisive in a different way: they decide they aren't the right person to make the decision and then decide who is the right person.
6. They don't see control as a reward.(不追求权力)
Many people desperately want to be in charge so they can finally call the shots. A truly great leader doesn't care about control and as a result isn't seen to exercise control.
7. They allow employees to learn their own lessons.(允许员工犯错并反思)
It's easy for a leader to debrief an employee and turn a teachable moment into a lesson learned. It's a lot harder to let employees learn their own lessons, even though the lessons we learn on our own are the lessons we remember forever.
Great leaders don't scold or dictate; they work together with an employee to figure out what happened and what to do to correct the mistake. They help find a better way, not a disciplinary way.
8. They let employees have the ideas.(让员工有自己的想法)
Great leaders see the potential in their employees and find ways to let them have the ideas…even though the outcome may have been what they intended all along.
9. They always go home feeling they could have done better.(总觉得自己做得不够好)
Leadership is like a smorgasbord of insecurity. Leaders worry about employees and customers and results. You name it — they worry about it.
That's why great leaders go home every day feeling they could have done things a little better or smarter. They wish they had treated employees with a little more sensitivity or empathy.
Most importantly, they always go home feeling they could have done more to fulfill the trust their employees place in them.
And that's why, although you can't see it, when they walk in the door every day…truly great leaders make a silent commitment to do their jobs even better than they did yesterday.
And then they do.
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