Zero Service Distance from African Customers! Meyer made it!- 大数跨境

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Zero Service Distance from African Customers! Meyer made it!

Meyer AI Sorter

2021-07-22

导读：Meyer oversea localization layout shows its benefits

“Meyer machine, the best!” the local staff thumbed up Meyer to the camera at one Benin customer's factory.

△Praise from local workers in Benin factory

In April 2019, Meyer's first overseas office - Meyer South Asia Office was inaugurated in Hyderabad, India. The Meyer after-sales service engineer, shown in the video, is among the first employees of Meyer in the overseas localization layout. In spite of the severe pandemic worldwide, On July 8, he was appointed to go to Benin, Africa from India to debug color sorters for the local cashew nut processing factory, which opened the activity of serving African customers. His professional and standard after-sales service skills and nice attitude won lots of praise from local workers.

△ Customer's factory

△Meyer South Asia Office opening ceremony

In 2011, Meyer entered the Egyptian rice market as the first step in the African color sorter market. In 2014 when the Ebola virus was wreaking havoc in Africa, Meyer developed the West African market as the first Chinese enterprise in the cashew sorting field. A decade of expansion and development in Africa has witnessed Meyer's color sorters become the favorite of local material processors in countries such as Burkina Faso, Togo, Mauritania, and Somalia. This year, Meyer's sales performance in the African market has risen rapidly and more local processors have become Meyer's customers.

△Meyer sales managers and after-sales engineers explore the African market

During last year's pandemic outbreak, the "remote contactless service" on Meyer color sorters played a huge role. Although Meyer's after-sales engineers weren't able to reach customers' sites, they were around the clock ready to assist customers at home and abroad to commission the equipment and ensure the efficient production of the equipment. The number of customers Meyer served online exceeded 10,000 at that time.

△Meyer "remote contactless service" includes remote commissioning, remote control, intelligent backup and intelligent self-check.

After finishing the first customer service in Benin, the engineer will continue service for other African customers. In the future, Meyer will strengthen the construction of overseas local marketing and global service network, provide overseas customers with more convenient and more professional after-sales service. To make customers satisfied is Meyer's highest pursuit!

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Meyer's intelligent sorting range has been expanded to nearly 500 materials with 45,000 users worldwide.

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Meyer AI Sorter Meyer's intelligent sorting range has been expanded to nearly 500 materials with 45,000 users worldwide.

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