Chinese high-speed trains offer on-demand food delivery service

Food delivery staff member checks orders with a railway crew in Jinan, Shandong Province. /VCG Photo

As of July 17, 27 major railway stations across China, including Guangzhou, Shanghai, Nanjing, Hangzhou, Wuhan, Xi'an and Chengdu, launched a pilot on-demand food delivery service for high-speed trains passing through the stations. 

China's high-speed railway passengers can now order meals online offered by the trains as well as other restaurant brands to enjoy a more diverse range of food. Media reports said there will also be local specialties based on different locations.

7月17日起，铁路部门在包括广州、上海、南京、杭州、武汉、西安、成都等在内的27个主要高铁站推出了动车组列车互联网订餐服务。点点手机，不仅可以选高铁列车上的餐车盒饭，也可以订沿途社会品牌的餐食，并享受送餐上车服务。

尊敬的旅客您好，下一站即将到达：煎饼果子／鸭血粉丝／小面／烩面......

How does online food ordering work on high-speed trains?

高铁网上订餐如何实现？

A variety of dishes will be on display to passengers on the official website or the China Railway app, as well as prices on board. Alipay or WeChat Pay are available, to save the passengers from the trouble of carrying cash. The crew members will deliver the food to their seats according to the orders.

12306的订餐服务页面可显示铁路部门提供的各种类盒饭、小吃，也显示和铁路合作的社会品牌餐食的种类和价格，旅客预订即可，可使用支付宝和微信支付餐款。订餐成功后，铁路车站服务人员会把餐食送到订餐旅客指定的车厢和席位。

Passengers should order two hours before the train is scheduled to arrive at the station. They also need to pay an additional delivery fee of 8 yuan (1.2 U.S. dollars). No orders will be accepted within two hours of arrival as the few chosen restaurants at the stations need time to prepare and delivery also takes time. If a train is canceled or delayed for more than 30 minutes, the order will be canceled and the passenger will receive a refund.

Food delivery staff member check orders with railway crew in Jinan, Shandong Province. /VCG Photo‍

由于餐食的制作和配送都需要一定的时间，所以旅客至少要提前两小时完成点餐，两小时以内则将点不到餐，点餐同时需要支付8元的配送费。如若遇到班次被取消或延误达30分钟以上的，订单将被取消，商家将退还所有费用。

Meanwhile, the CRC promised that they will supervise the quality and hygiene of the restaurants linked to the high-speed rail services, to guarantee food safety for passengers.

同时，铁路部门会严格监控合作商家的食品质量和卫生，确保旅客的饮食安全。

Source: xinhuanet, cgtn

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