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在报价环节中，有时候会出现一些意外的错误，比如：报错价了怎么办？今天，阿连就这一问题的情况和大家分享一些小经验：
Some unexpected errors may appear in quotation, for example: what should we do if have wrong quotation? Today, I would like to share my experience:
如果及时发现了价格错误，此时客户还没有做出回应，这个时候阿连会直接追加一封邮件进行解释，为自己的错误道歉，并且报出自己能接受的最低价格（当然这只是说辞，是不是最低，只有自己知道！）追发邮件可以如下：
If you discover the wrong prices in time and customers do not respond, I would directly send one more e-mail to explain, apologizing for my mistake, and quoting the lowest acceptable price (of course, this is just an excuse, only you know if it is the lowest)! The one more email can be as follows:
Dear XX,
This is Mark, Kiki's general manager from XXX company.
I must apologize for our fault.When kiki sent you last offer, we made a serious mistake. The price for ** should be 1050usd, not 950usd.
At that moment, I was on business trip outside when kiki telephoned me to get the offer for ***.I should have checked the offer again before sending to you.Sorry to make you some many troubles.To show our sincerity,I would like to give you our bottom price: 1010usd/mt.
Waiting for your feedback
Mark
如果发送报价后，客户长时间不回复，我会追加一封这样的邮件，去刺激客户反应！从效果来看，甚至比平常的报价效果都好。
If I send a quotation, but the customer does not reply for a long time, I will send one more email to stimulate customer! From the view of effect, it is even better than the usual quotation.
如果我们还没发现，客户已经接受了怎么办？
If we don’t discover it but customers have accepted, what shall we do?
1、成交，赔也做，赚个好名声！关键在于你接受的时候的表达技巧：
Make a deal even you suffer loss but have good reputation! The key point is the expression skill when accepting the deal:
我们会为您准备合同（we will make the contract for you ），成交条件为：……（price，payment，delivery等等）。说句实话，我给您核算成本的时候，出了点问题，实际的价格应为，比成交价格高……，但是既然已经给您报了价格，而且给出了有效期，我们遵守诺言（keep our promise），用报价成交。愿我们建立长期的合作关系！（long time business partner）
We will make the contract for you, and the transaction conditions are: … (price, payment, delivery, etc.). To be honest, there is something wrong when I accounting, that is the actual price should be higher than the transaction price..., but since I had quoted and offered a valid period, I would keep our promise to make a deal with the quotation. Hope we are long time business partners!
2、向客户解释出现问题的原因并重新报价！
Explain the problem to the customer and re-quote!
但是因为在有效期内随意更改报价会让客户产生不信任感！客户就再也没有消息了。如果再加上一定的表达技巧，有的客户通情达理就能理解，例如，我愿意让一步，给出最低价，或者让一步接受一个什么样的付款方式等等。只要你给出的价格有诱惑力，客户还是会合作。
But because customers may not trust you if change price within its validity, they don’t reply you anymore. But if you can express skillfully, some customers can understand you. For example: I would like to make concession to offer the lowest price or accept one term of payment and so on. Once you quote attractive price, the customer is still willing to cooperate with you.
上面的邮件，基本上可以通用！
The above emails can be in common use!
3、让客户为难，为难走他就得了。
To set difficulties to customers to push them to give up the deal.
比如说客户非要这个月交货，你就说这个月生产线满了，只能排到下个月了，客户自然也会另寻供应商。
For example, the customers insist on receiving goods this month, you can say the production line is full this month so have to be the next month. They must find another supplier.
报价时，必须三步走：
Three steps of quotation:
1、计算，必须仔细考虑到所有的成本。
Calculation. You must take all cost into account.
Audit. For example: if your manager gives you a CIF price, you can try to reduce the ocean freight, insurance expenses and so on to get the general price!
3、有效期，必须加入有效期。
Period of validity. You have to add the period of validity.