Recently, during the period of foreigners applying for residence permit, police officers from police station frequently inspected their offices to verify if there were any staff on duty, or police officers from Exit-Entry Administration dialed the offices’ fixed-line telephone to check the situation there.
Empty offices, phone outage, missed calls or wrong reply to questions might cause the failure of application.
For Example
An Iranian client has learnt her lesson when applied for extension of visa. Due to the continuous crank calls and sales calls ordinarily, she didn’t pay much attention to the phone call from Exit-Entry Administration and denied her company immediately, which results in the cancellation of her application.
How to answer the
phone calls properly?
Living in the era of information, sometimes we can not avoid receiving various crank calls and it starts getting intense. Most of us will neglect them or answer impatiently. However, in order to make sure the success of application, you must answer and reply the phone calls from Exit-Entry Administration properly.
During the period of you submitting your passport for visa application, the Exit-Entry Administration will call in your office for situation checking before returning your passport. Therefore, you must pay extra attention to the phone call and answer their questions seriously:
Answer the phone in time
(Answer the phone within three rings)
Confirm the caller
(Answer the phone politely with greeting, report company’s name, identify the caller and confirm his/her purpose)
Transfer Caller’s ID in fixed-line telephone to mobile phone
(Seek for this service from telecom operators; phone calls can be transferred to your mobile phone in case there is no answer of fixed-line telephone)
In terms of missed calls, call back to confirm if the Exit-Entry Administration had called
There are lots of factors influencing the result of visa application, but do avoid being rejected for this minor mistake!
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# You should notice that, this test is just for reference. Only the government has the final word.
HACOS,Business Services Solutions Master