The World Consumer Rights Day is on March 15 of each year. It is determined by the International Consumers Union in 1983. The purpose is to expand the publicity of consumer rights protection so that it will be valued worldwide. Thus we can promote cooperation and exchanges between consumer organizations in various countries and regions, and better protect consumer rights and interests on an international scale.
What should I do if I encounter a problem with the quality of goods or services in my life? Consumers can complain to relevant authorities. How can the complaint be successfully resolved? Please pay attention to the "six elements".
● Negotiate first
Before complaining, report the problem to the distributor or producer. In general, if the salesperson or other service staff thinks it cannot be resolved, you can also find a manager.
● Be fast
If the negotiation cannot be reasonably resolved, a complaint should be made without delay.
● Be realistic
Complaints about product quality and poor service must be based on the actual situation. Do not exaggerate the facts, nor should you hide your improper use.
● Be reasonable and legal
Whether it is to ask for repairs, refunds, replacements, or additional compensation, it must be reasonable and legal.
● Materials required
When complaining about the quality of goods, the purchase invoice or purchase voucher and the order contract should be provided at the same time. It is better if there is written material negotiated by both parties or there is quality appraisal of the authority.
● To be measured
Some people are difficult to determine the quality of goods with perception, and often cause controversy. At this time, it is best to ask authoritative quality supervision and inspection department to identify before complaining to determine whether there is a problem with the quality and the extent of the problem.
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