The uncertainty surrounding the delivery time of packages can be unnerving. Where is it? When will it arrive? What will happen if I’m not home to receive it? Luckily, a lot of this uncertainty can be dismissed by simply tracking your order. Follow the steps below to learn how.
Step 1: After you are logged in, you can access your Order History through the My Account page or by clicking on My Orders in the top right of the screen.
Step 2: The Order History page looks like this:
Step 3: Click on View Details of the order you wish to track and you will be redirected to the Order Details page.
Step 4: Now simply click on View Tracking for the item you wish to track and detailed, albeit poorly translated, information will appear. You'll often see the phone number of the delivery person there as well, in case you (or a helpful Chinese-speaking friend) would like to contact them.
I’m getting a “No Results” page when I try to track my items. What’s going on?
If you are seeing a “No Results” page after clicking on In Transit, then it most likely signifies that the seller hasn’t shipped your item yet. It is not unusual for a seller to ship a day or two after the order has been placed. We allow all sellers up to 3 days to ship an item before we take action. If a seller hasn’t shipped within 5 days and has been unresponsive, we will cancel the order and issue you a full refund.
When viewing the tracking info, I’m seeing my item marked as “received” but I never got it!
Don’t worry! Your package is most likely very near. If you are not at home to receive a delivery, the delivery man will give you a ring. If you fail to answer thecall or you are unable to communicate, then the delivery man will do one of the following:
Leave your package with compound security
Leave your package with the management office or reception
Leave your package by your door
Leave the package at a local convenient store
Ask around your compound where packages may get delivered. Some delivery men will leave packages in unsuspecting locations. If you are still unable to find your item, please contact baopals customer service via email or WeChat and we will track down your missing item(s).
Note: If you notice that your item is being sent back to the seller, please contact customer service and we will rearrange your delivery.
