Just the thought of having to deal with any type of product return is daunting in itself. Couple that with the fact you’re living in China and you might as well break down and cry, because it just ain’t gonna happen… at least not easily. Unless, of course, you’re shopping on Baopals. We pride ourselves in providing the best possible service to our customers. This means our job isn’t over after you receive your product; it’s over when you’re happy with your product. We do our best to make returns and refunds an effortless experience.
Most refund issues lie with errors made by Taobao sellers or products damaged by the not so delicate treatment of deliverymen. Whenever this is the case, action must be taken toward the accountable party.
Lucky for you, Baopals is your champion. Baopals has staff trained to negotiate and fight with the most tenacious of sellers and deliverymen in order to get your product or refund.
We may not win every battle, as each case is unique, but rest assured that Baopals is dedicated in taking your case the extra mile.
There are a few things that you, the Baopals customer, can do to increase the chances of a successful return and refund:
1
Be prompt
Sellers have differing return policies, but all are time sensitive. The longer you wait to return an item, the less likely it becomes for us to successfully negotiate a return and refund.
2
Provide evidence
If a product arrives damaged or the item doesn’t seem to be what you purchased, then send us as much visual evidence as possible. With photo and/or video evidence, the likelihood of baopals securing your refund increases dramatically. If we are only given anecdotal evidence the chances are slim.
3
Keep everything intact
Keep the item in the same condition as upon delivery. Once there are signs of use, sellers become much more reluctant to issue refunds. For all items, try to keep the original packaging. With clothing items, make sure that the original tags are still in place.
For a more in-depth look at returns and refunds, please visit our returns policy page.
Have an item you wish to return? Contact us via WeChat or email refund@baopals.com.
