济南客户管理系统的虚拟呼叫中心：利用智能化网络技术，建立虚拟呼叫中心。这种呼叫中心，可以是系统庞大、功能齐全、座席数目过千的环球呼叫中心，也可以是这样一个庞大的系统为若干中小企业同时服务，呼叫中心为运营商所有。
Virtual call center: using intelligent network technology, the establishment of a virtual call center. It is a call center, a huge system, the function is all ready, seating number thousands of universal call center, also can be such a huge system for a number of small and medium-sized enterprise service at the same time, the call center for all operators.
各个中小公司的座席代表特别是资深的专家，可在公司、实验室工作，而用虚拟网络与中心相连，随时接受那些对公司极为重要的来自中心的询问。
Each position of the small and medium-sized company especially senior experts, can be in company, laboratory work, and use the virtual network are connected to the center, accept the extremely important to the company at any time from the center of the inquiry.
这种系统具有大型数据库或数据仓库，它可以为每一个“入网”的中小公司作决策和分析用，当然中心运营商要保证各公司之间信息绝对保密和安全，以使任何一个公司不因采用共同呼叫中心而泄密。
This system has a large database or data warehouse, it can be for each of the "net" small and medium-sized companies make a decision and analysis, of course center operators to ensure the safety of information strictly confidential and between companies, in order to make any of the company does not leak by using common call center.
多媒体呼叫中心：有些公司已提供了部分多媒体功能的呼叫中心，但这些中心还不是未来功能强大而全面的多媒体中心。
Multimedia call center: some companies call center has provided some multimedia capabilities, but the center is not powerful and comprehensive multimedia center in the future.
由于早期呼叫中心基于CTI技术，是语音与数据集成，所以引入视频部分早就为人们所渴望。
Because the early call center based on CTI technology, voice and data integration, so the introduction of video part of the early people crave.
CTI的未来发展必然是语音数据及视频信号的集成。由于人类接收信息的70％来自视频，因此呼叫中心引入视频技术，即采取多媒体技术将使呼叫中心有一个飞跃。
The future development of CTI is necessarily voice and data and video signal integration. Because 70% of the human receives information from the video, video technology, introduced the call center, namely taking multimedia technology will make the call center has a leap.
本文由济南客户管理系统通讯科技有限公司发表提供，更多资讯请关注公司官方网址：http://www.tele-super.com/