济南电话营销系统给您介绍呼叫中心一些简单的专业名词述语：
Jinan telephone marketing system to introduce you to some simple professional call center predicate noun:
1.电话放弃率(Abandon Rate ) ：系统已经接通，但在坐席应答之前就挂机或下线的电话呼叫占全部接通电话呼叫的比率。
The call to Abandon Rate (Abandon Rate) system has been switched on, but was reclining at the table in the reply before you hang up or rolled off the production line of all phone calls through to the ratio of a phone call.
2.放弃呼叫成本 Abandoned call cost ）：由于放弃的呼叫而造成收入的损失。理论上来说，计算这一成本应基于以下数据：来电数量、放弃率、预估的单呼价值。而这一成本其实是不容易准确计算出来的，因为很多来电者会再打过来，并在随后的来电当中下订单。
Give up call cost Abandoned call cost) : caused loss of income because of Abandoned calls. In theory, calculate the cost of this should be based on the following data: electricity quantity, abandon rates, the forecast of a single value. And the cost is actually not easy calculated accurately, because many caller will call back later, and in subsequent calls to place an order.
3.自动呼叫分配ACD （Automatic Call Distributor ）：指呼叫中心采用的电话呼叫设备，它按先后顺序将来电均匀地分配给座席。这一系统可以是单机，也可以是较大规模通信系统中的一部分，通常可以将来电者排人等候的队列中、播放通知、公告等信息，并储存呼叫数据以供报告之用。
Automatic Call distribution ACD (Automatic Call Distributor) : refers to the Call center by phone calling device, it according to the order in the future electricity evenly assigned seating. It is a system that single machine, also can be a part of the mass communication system, usually can future electricity line of people waiting in the queue, the information such as broadcast notices, announcements, and storing the call data for the report.
4.ACD 基于应用的呼叫路由 （ACD Application-based Call Routing）：除了使用中继和座席组来传输并跟踪呼叫的传统方法外，最新的 ACD 通过应用来传输和跟踪呼叫。应用是一种呼叫，例如销售与服务。采用这种方法的跟踪呼叫能够精确报告呼叫，尤其是当呼叫被分配到不同座席组时。
ACD Call Routing based on the Application (ACD Application - -based Call Routing) : in addition to using relay and seating group to transfer and follow up Call to the traditional method, the latest ACD by applying to transmit and trace the Call. Application is a call, for example, sales and service. Using this method to track calls accurately report calls, especially when the call is assigned to different seating group.
5.自动呼叫管理 （ACM-Automatic Call Manager）： 这一术语使用在综合电话呼入分配和自动外拨系统中。电话营销、帐务催收等业务适用于这一系统。
Automatic Call management (ACM) - Automatic Call Manager) : a term used in the comprehensive inbound distribution and Automatic dial in the system. The telephone marketing, billing and collection business such as applicable to this system.
6.自动拨号与播报系统（ADAD）：这一系统可以自动进行电话的呼出拨号，接通到一个座席，或一个录音系统。
Automatic dialing and broadcasting system (ADAD) : this system can automatically to exhale dial-up telephone connected to a position, or a recording system.
7.平均应答延迟时长 （ADH-average delay to handle）：指来电被座席接听前，来电者平均等待时长。ACD中可获取到这一数据。
The average response delay time (ADH - average delay to handle) : refers to the call was seating before answering, the caller average waiting time. Access to this data in the ACD.
8.呼叫座席按钮（Agent callback button）：指一项基于互联网呼叫中心的功能，该功能可以使客户在浏览一个公司的网站时，如果他希望与该公司人员进行交流就可以按这个按钮来实现在线语音对话。
Call position switch (Agent callback button) : refers to the function of a call center based on Internet, the function can make customer, when a company's web site, if he wants to communicate with the company personnel can press this button to realize online voice dialogue.
9.座席登入或登出（Agent logon/logoff）：指一项程序，来警示 ACD 系统座席人员的可用度。座席开始上班，他们就会登入系统，下班就会登出系统。有的系统，座席只操作一个功能键可能实现登入或登出，但有的系统则需要输入代码。
Seating login or logout (Agent logon/logoff) : refers to a procedure, to alert ACD of seating system availability. Position began to go to work, they can login system, will logout from work. In some systems, seating only operate a function key might realize the login or logout, but some system requires the input code.
10.自动拨号录音信息播放器（Automatic dialing recorded message player）：指一种设备能拨出多个电话号码，接通后播放录音信息。它是自动拨号系统中最原始的设备。
Automatic dial-up information recording player (Automatic dialing recorded message player) : refers to a kind of device can be allocated multiple phone Numbers, after connect play the recording information. It is the most original automatic dialing system equipment.