建设呼叫中心系统/建设呼叫中心系统的三种方式

济南电话营销系统给您介绍建设呼叫中心系统的三种方式：
Jinan telephone marketing system to introduce three ways of constructing the call center system:
1、普通电话交换机方式
the ordinary telephone exchange way
这种方式实现的功能非常有限，一般只能实现简单的欢迎词和分机功能。无法实现复杂灵活的多级语音导航和话务分配，无法准确控制每个分机的状态。一般不支持 录音。也没有全面的呼叫数据记录及分析功能。所以用普通的电话交换机实现的所谓呼叫中心，我们不能称之为严格意义上的呼叫中心。
This way the functions are limited, generally can only implement simple greeting and extension function. Unable to realize complicated flexible multilevel voice navigation and traffic distribution, unable to accurately control status of each extension. Generally do not support the recording. No comprehensive call data record and analysis capabilities. So using ordinary telephone exchange implementation of call center, we can't call it strictly call center.
2、板卡式呼叫中心
board card call center
板卡式呼叫中心是采用普通PC机+语音卡的模式，通过语音卡处理来电或去电，实现分机控制及线路通道语音播放及录音。因为这类应用的大部分功能是通过基于 语音卡的呼叫中心平台软件实现，所以功能比较灵活，可以满足各行各业的各种复杂需求。基于语音卡式的呼叫中心已经得到了大量的应用，实践证明它运行稳定可 靠，性价比高，可扩展性强。
Board card call center is to use ordinary PC + model of the sound card, to card processing via voice calls or cable, extension control and line channel voice playback and recording. Because most of the functionality in such applications is based on sound card call center platform software implementation, so the function is more flexible, can satisfy the complex requirements of all walks of life. Based on voice card call center has received a lot of application, practice shows that it is stable and reliable operation, high cost performance, strong extensibility.
3、数字程控交换机方式
digital SPC exchange way
比如AVAYA（杭州领先科技有限公司系AVAYA合作伙伴）等大型交换机，这种交换机功能强大，几乎可以实现呼叫中心的各项关键功能比如IVR语音导 航、ACD自动呼叫分配等。但是往往价格昂贵，系统架构复杂，采购成本高，维护成本也高。这类交换机一般应用于具有成百上千的座席的大型的呼叫中心，比如 移动公司的呼叫中心系统10086之类。杭州领先科技有限公司的客户中，做电视购物、家庭购物等座席量需求很大的客户，比如乐天购物（中国城市家庭购物第 一品牌乐天购物成功应用领先科技电子商务管理平台）等都是基于AVAYA交换机的呼叫中心系统。
Such as how (hangzhou science and technology co., LTD is a leading deal partners) and other large switch, the switch is so powerful that can almost meet all the key functions such as call center IVR voice navigation, ACD automatic call distribution, etc. But often expensive, complex system architecture, procurement cost is high, the maintenance cost is high. Such switches are generally applied to hundreds of thousands of large call center position, such as mobile company's call center system such as 10086. Leading technology co., LTD. Hangzhou customer, do TV shopping, and family shopping position quantity demand of customers, such as lotte shopping (the first brand of Chinese urban family shopping lotte shopping successful application of leading e-commerce management platform of science and technology), etc are based on how switches the call center system