今天济南客户管理系统中心给您介绍的是呼叫中心的建设原则及应考虑的因素：一般建设一个呼叫中心需要从以下几个方面考虑：1、项目背景，2、总体目标，3、系统结构分析，4、业务功能分析
Jinan customer management system center introduce to you today is to call center construction principle and factors should be considered: the general construction of a call center needs to consider from the following several aspects: 1, the project background, 2, the overall goals, 3, system structure analysis, 4, business function analysis
1.经济实用性：高度可扩性，在硬件上可以节省交换设备、语音板卡、施工费用。在软件上可以节省单独开发接口及扩展的费用。可以节省将来业务扩展后新增设 备和施工费用。同时可以节省将来系统升级开发接口造成的费用。在管理上通过系统监控可以节省因为管理而造成的管理费用。
Economic and practical: high scalability, can save on hardware switching equipment, construction cost, voice interface card. On the software can save development interfaces and extension of cost alone. Can save the new equipment and construction cost after the expansion of business in the future. At the same time can save the cost caused by system upgrades in the future development of the interface. On the management through the system monitoring can save because of the management of administrative costs.
2.总体原则以经济性、实用性和可扩展性为原则制订技术方案，包含呼叫中心平台系统、业务功能系统，实现呼叫中心系统的各项功能，提高管理和服务质量。
General principles based on principles of economy, practicality, and extensibility make technical proposal, include the call center platform system, the function of the business system, realize the functions of call center system, improve the quality of management and service.
3.可靠性原则：系统的硬件平台都是采用业界成熟稳定的产品，所有软件都是遵从相关规范设计，并经严格的测试。这样保证了系统的高可靠性，使系统更加稳定。
The reliability principle: system hardware platform is adopting the industry mature and stable product, all software is designed to comply with the relevant specification, and the rigorous testing. This can guarantee the high reliability of the system, make the system more stable.
4.方便全面管理：可以根据实际情况对坐席管理、远程状态监控、数据查看等多项功能。通过对坐席进行考核和管理。从而帮助管理人员了解工作情况。可以使管理者准确的判断业务发展，对客服人员绩效做出准确评估。有效的提高管理水平。
Convenient comprehensive management: can according to the actual situation of seating management, multiple functions such as remote condition monitoring, data view. Through the study of the assessment and management of reclined at the table. To help managers to understand the work. Managers can make accurate judgment, business development, make an accurate assessment of the personnel of the service performance. Effectively improve the management level.
5.先进性与实用性相结合：采用先进成熟的技术和设备，构建合理的适当超前的技术体系架构，既能够满足当前的应用需求，又能够具有良好的发展潜力，以 适应未来业务的发展和技术升级的需要，用以确保较长时期的技术领先地位。同时加强先进性与实用性结合的综合分析，可保障投资的合理效力。
Advanced and practical combination: adopt advanced and mature technology and equipment, the construction of a reasonable appropriate advanced technology architecture, both to meet the demand of the current application, and can have good development potential, in order to adapt to the needs of the development of future business and technology upgrading, to ensure the technical leading position for a long period of time. At the same time, strengthen the advanced and practical combination of comprehensive analysis, guaranteeing reasonable investment effect.
6.高可靠性、高可用性：系统的硬件平台都是采用业界成熟稳定的产品，所有软件都是遵从相关规范设计，并经严格的测试。这样保证了系统的高可靠性，使系 统更加稳定。 系统具有高度安全性保障及安全验证策略，数据传输采用业界领先的高效率、高安全性加密机制，确保信息传输的安全可靠。
High reliability and high availability: system hardware platform is adopting the industry mature and stable product, all software is designed to comply with the relevant specification, and the rigorous testing. This can guarantee the high reliability of the system, make the system more stable. System with high security protection and security verification strategies, data transmission using industry leading high efficiency, high security encryption mechanism, ensure the safety of the information transmission more reliable.