济南呼叫中心系统给您分享呼叫中心排班的重要性：
Jinan call center system to share to you the importance of the call center scheduling:
Call center position represents spends much of his time reading email, rest and browse the online training tool these activities will influence your scheduling rate and your bottom line. With the right call center scheduling tools that can better monitor the individual and his calls.
本文强调了呼叫中心遵时率的重要性。没有强大的呼叫中心排班工具，没有坚持遵时率，可以立即影响三个方面：响应速度下降，从而降低了服务水平和满意度;减少了生产力，因为它影响了工作量和占用率，哄抬人力成本;急剧增加了电话成本。
This paper emphasized the importance of call center according to the rate. There is no powerful tool for call center scheduling, adhere to follow the rate, can immediately affect the three aspects: response speed to drop, which reduces the level of service and satisfaction; Reduced productivity, because it affects the workload and occupancy rate, raise labor costs; A sharp increase the cost of the phone.
幸运的是，如果你采用了合适的工具，可以最大限度地保证呼叫中心员工的遵时率。然而，要真正实现这个好处，当呼叫中心坐席代表的排班没有坚持遵守，你需要能够理解您的中心的成本。因此，重要的是你要衡量和量化整体效果。
Fortunately, if you use the right tools, can maximum limit to ensure that the call centre staff follow the rate. To truly realize the benefits, however, when the call center seats representing scheduling did not adhere to adhere to, you need to be able to understand your cost center. Therefore, the important thing is that you want to measure and quantify the overall effect.
假设一个呼叫中心有200座席。由于没有坚持排班的结果，每天失去了10分钟。200座席代表平均小时工资为$15美元，每年产生了$130,000美元的工时损耗。让我们来做一道数学题：
Suppose that a 200 call center have a seat. As a result of not insist on scheduling, loses ten minutes a day. 200 position represents the average hourly wage is $15 dollars, produced $130000 working hours loss every year. Let's do a math problem:
10分钟 x 5天x 52周=2600分钟/年=43.3小时/年
10 minutes x x 52 weeks 5 days = = 43.3 2600 minutes/hours/year
43.3小时 x $15=$650/人 x 200座席=$130,000美元
43.3 hours x $15 = $650 / person x position = $$200 and $130000
一旦您了解呼叫中心没有按照排班标准执行将对座席代表的成本产生影响，你就开始明白这种做法的重要性。这些都是你的呼叫中心可以很容易避免的实实在在的美元成本，如果你实施正确的呼叫中心排班工具，使您能够有效地排班，监测遵时率和测量这个影响。
Once you know the call center did not perform the scheduling standards will affect the position represents the cost of, you begin to understand the importance of the practice. These are your call center can be easily avoided real dollar cost, if you implement the right call center scheduling tools, enable you to effectively scheduling, monitoring rate and measure the impact.
与此同时，重要的是要教育您的呼叫中心员工意识到遵时率的重要性。如果座席代表不理解坚持排班的重要性，它对关键绩效指标(KPI)和整体性能意味着什么，他们就不太可能坚持排班。
At the same time, it is important to education your call center staff to realize the importance of follow the rate. If position does not understand the importance of scheduling, its key performance indicators (KPI) and overall performance means, they are less likely to stick with scheduling.
一旦座席代表了解呼叫中心排班的重要性，为他们提供激励措施以提高绩效和降低整体工时损耗。他们是团队的一部分，他们行动与这些问题相关。如果他们对这一事实感到非常兴奋，并为他们提供大局观的洞察力，他们更容易坚持排班表，注重生产力和效率。
Once a position on behalf of understanding the importance of the call center scheduling, provide incentives for them to improve performance and reduce the loss of the whole working hours. They are part of a team, their action is associated with these problems. The fact that if they are very excited, and provide them with the vision of insight, they are more likely to stick to roaster, focus on productivity and efficiency.