1、呼叫中心功能向综合方向转变。
1, call center function to the integrated direction.
呼叫中心由客户服务向营销和管理综合应用转变，事实上现在越来越多的企业注重市场营销广告效果的精确统计评估，这就需要企业拥有一套对企业通讯系统进行数据统计评估的管理平台进行管理。
By the customer service call center to integrated application of marketing and management, in fact, now more and more enterprises pay attention to the precise statistics marketing advertising effectiveness evaluation, which requires enterprise owns a statistical assessment of corporate communications system management platform.
同时呼叫中心逐步与CRM结合为企业会员客户提供订阅邮件和短信的发送，实现一体化通讯管理综合应用平台，为企业提供客户服务，员工管理及市场营销的现代企业信息化管理应用。
At the same time, the call center gradually combined with CRM for enterprise members provide to subscribe to email and text message sent, realize the integration of communications management integrated application platform, provide customer service for enterprises, staff management and marketing of modern enterprise information management applications.
2、多种解决方案按需选用。
2, selection of a variety of solutions on demand.
针对企业的通讯条件及需求情况提供多种解决方案。某公司对企业应用需求进行了深入的调查和了解。
In view of the enterprise communication conditions and demand to provide a variety of solutions. A company's application requirements of the enterprise has carried on the thorough investigation and understanding.
尤其是为中小企业的呼叫中心普及、应用设计了多种适合企业通讯条件和需求的多种各具优势特点的解决方案，包括无线商话解决方案等，弥补了当前主流的呼叫中心解决方案适应性不足的缺陷。
Especially designed for small and medium-sized enterprise call center popularization and application of a wide variety of suitable for corporate communications conditions and requirements of a variety of solutions of the characteristics of the each has its advantages, including wireless business solutions, to make up for the current mainstream of call center solutions for the defects of lack of adaptability.
3、多渠道的一体化整合。
3, multi-channel integration integration.
随着通讯渠道的日益多样化及新兴通讯渠道的兴起，企业与客户的互动渠道逐渐增加。
As the channels of communication is becoming more and more diversified and the rise of emerging communications channels, enterprise and customer interaction channels to increase gradually.
个人即时通讯软件和离线留言等进行整合管理，使客户通过任何通讯渠道与企业之间的沟通信息数据通过呼叫中心系统平台进行处理存储，并根据权限设置提供数据共享。
Personal instant messaging software and offline messages such as integrate management, make customer through any communication channels and communication between the enterprise information data through the call center system platform for processing storage, and provide data sharing based on permissions.
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