现代企业为了自身的长期发展，越来越关注客户的终身价值。通过客户关系管理，区分客户等级，为各种客户提供个性化
和一致的服务，建立起一对一的营销模式，是吸引客户的有效手段。那么企业要想组建自身的呼叫中心需要什么那？就由济南
电话营销系统公司给大家来简单介绍一下吧：
The long-term development of the modern enterprise for the sake of their own, more and more focus on the
customer lifetime value. Through customer relationship management, to distinguish the level of customer,
provide personalized and consistent service for all kinds of customers, establish a one-to-one marketing
model, is an effective means of attracting customers. The enterprise to form its call center need to what?
Telephone marketing system by jinan company for everyone to make a brief introduction of it:
1、总体规划阶段
the overall planning stage
首先需要明确组建呼叫中心的究竟为了什么?是为顾客提供综合管理服务方案，还是销售产品。还要了解目标客户的分布情况
如何，计划投资多少等。呼叫中心的建设规模，应根据企业发展战略确定呼叫中心的目标，使呼叫中心成为企业战略的一个组
成部分。
First you need to clear what exactly in order to form a call center? Is to provide customers with
comprehensive management services, or selling products. How to know more about the distribution of the target
customer, plans to invest how much, etc. The construction scale of call center, should according to enterprise
development strategy determine the target of the call center, the call center become a part of corporate
strategy.
2、收集信息阶段
collect information stage
信息的来源大体上可以分为三种：传统媒体、供应商和因特网。其中，因特网作为第四媒体，信息量大，内容非常丰富。可以
通过使用各种搜索工具，结合适当的关键词，寻找到需要的信息。搜索也是一个学习的过程，通过不断调整搜索方法和关键词
，可以逐渐地接近最终的答案。在建设之前，充分了解信息，可以避免决策上的风险。
The source of information in general can be divided into three types: traditional media, suppliers, and the
Internet. Among them, the Internet as the fourth media, large amount of information, content is very rich. By
using various search tools, combined with appropriate keywords, find the information you need. Search is also
a learning process, through continuous adjustment and keyword search method, can be gradually close to the
final answer. Before construction, fully understand the information, can avoid the risk of decision-making.
3、设计业务流程
design business process
企业使用呼叫中心，不仅仅只是简单地在目前的业务流程上增加一个技术层。成功的CTI应用，应该将技术改造和业务流程的
重新设计紧密结合，根据目标来改造业务流程，或者是建立新的业务流程。
Companies use the call center, not just simply increase on the current business processes a technology layer.
Successful CTI application, should be combined closely with the technical renovation and redesign of business
processes, according to the target to transform business processes, or to create new business processes.
4、选型阶段
the selection of stage
设备择选必须衡量多种因素，例如选择的系统的先进性和满足现有需要的矛盾;平衡价格和系统性能/品牌;平衡系统的可用性
和复杂性;如何集成已有的产品以保护过去的投资等。外国的呼叫中心开始更重视互联网服务，呼叫中心达到了基Web的多媒体
用户联系中心阶段。而国内的现状是，因特网可能会在两三年后才能达到现在国外的规模，所以选择呼叫中心设备时，既要考
虑满足现有的传统服务需要，又要考虑系统的升级和扩展能力。企业应视自己的客户和业务情况选择呼叫中心设备。
Equipment to choose his own must weigh a variety of factors, such as the choice of the contradiction between
advanced and meet the needs of the existing system; Equilibrium price and the performance of the system/brand;
Balance of system availability and complexity; How to integrate existing products in order to protect the past
investment, etc. Foreign began to pay more attention to the Internet call center service, call center has
reached the base Web multimedia user contact center stage. And domestic situation is that the Internet may be
two to three years to reach the scale of foreign now, so we chose the call center equipment, should not only
meet the needs of the existing traditional services, and to consider the system's ability to upgrade and
expand. Enterprises should choose according to the condition of their customers and business call center
equipment.