济南呼叫中心系统给您介绍一下呼叫中心的发展：
Jinan call center system to introduce you to the development of call center:
现代呼叫中心已经涉及到了计算机（软硬件）技术、Internet技术、计算机电话集成技术（CTI）、数据仓库（商业智能BI）技术、客户关系管理（CRM）技术、交换机(PBX)通讯技术、企业ERP技术和企业管理、项目管理、团队管理等诸多方面的内容。它已经成为一个统一、高效的服务工作平台，它将企业内分属各职能部门为客户提供的服务，集中在一个统一的对外联系“窗口”，采用统一的标准服务界面，为用户提供系统化、智能化、个性化、人性化的服务。呼叫中心已经成为与企业连为一体的一个完整的综合信息服务系统，是企业运营不可或缺的一部分。
Modern call center has been involved in computer software and hardware technology, Internet technology, computer telephone integration (CTI), business intelligence (BI) data warehouse technology, customer relationship management (CRM) technology, switches (PBX) communication technology, enterprise ERP technology and enterprise management, project management, team management, and many other aspects of the content. It has become a unified, efficient service platform, it will belong to provide customers with various functional departments within the enterprise services, concentrated in a unified foreign contact "window", adopt the unified standard service interface, to provide users with systematic, intelligent, personalized and humanized services. With enterprise call center has become a comprehensive information services for the integration of a complete system, is an integral part of the business.
呼叫中心(MVB2000)是充分利用现代通讯与计算机技术，如IVR（交互式语音应答系统）、ACD（自动呼叫分配系统）等等，可以自动灵活地处理大量各种不同的电话呼入和呼出业务和服务的运营操作场所。
Call center (MVB2000) is making full use of modern communication and computer technology, such as IVR (interactive voice response system), ACD (automatic call distribution system), etc., can be automatically the flexibility to deal with a lot of different kinds of phone call in and breathe out place for business and services operation.
电话呼入型呼叫中心的特点是接听服务对象来电，为服务对象提供一系列的服务与支持，例如在IT行业中的技术支持中心，保险行业中的电话理赔中心等。而电话呼出型呼叫中心一般说来，以从事市场营销和电话销售活动为主，是企业的利润中心，这一类型的呼叫中心大多为吉亚通信、邮购公司、电视购物与直销公司所拥有。
Type inbound call center telephone answering service object is the feature of calls, provide a series of service and support for the service object, such as the technical support center in the IT industry, insurance industry such as the telephone claims center. Type breath and phone call center as a general rule, mainly engaged in the marketing and telemarketing activities, is the enterprise profit center, most of this type of call center for holding communications, mail order, TV shopping and direct selling company.
呼叫中心就是在一个相对集中的场所，由一批服务人员组成的服务机构，通常利用计算机通讯技术，处理来自企业、服务对象的电话垂询，尤其具备同时处理大量来话的能力，还具备主叫号码显示，可将来电自动分配给具备相应技能的人员处理，并能记录和储存所有来话信息。一个典型的以客户服务为主的呼叫中心可以兼具呼入与呼出功能，当处理服务对象的信息查询、咨询、投诉等业务的同时，可以进行服务对象回访、满意度调查等呼出业务。
Call center is the place in a relatively concentrated, composed of a number of service personnel service, usually by computer communication technology, the enterprise from the enterprise, the service object, especially have the ability to handle a large number of switching speed at the same time, also have the calling number display, can be in the future electricity automatically assigned to the corresponding skills personnel processing, and can record and store all switching speed information. A typical is given priority to with the customer service call center can both inbound and outbound function, when the processing of the service object of information query, consulting, complaints and other business at the same time, can carry out the service object pays a return visit, satisfaction survey, etc. Exhale business.