如果用一个词来形容电子商务与呼叫中心的关系，小编更愿意使用“娃娃亲”这三个字。
If use a word to describe electronic commerce and the relationship between the call center, small make up more willing to use "doll close" these three words.
电子商务和呼叫中心本来是两个不是很相干的行业，电子商务主要是进行网络销售，呼叫中心主要是做数据营销（包括客服、咨询、电销等业务）。不知道是什么人第一次狼肉配狗肉的把他们两个集中到了一起，令人意想不到的是，竟然产生了1+1＞2的效果。
Electronic commerce and the call center is originally two is not very coherent industry, e-commerce is mainly for network sales, call center is mainly to do data marketing (including customer service, consulting, business, such as electric pin). Don't know what is the person for the first time the Wolf meat and dog meat of them on the two together, is one of the most unexpected, like 1 + 1 > 2 effect.
分析一些最近接触的电子商务运营模式，很巧的是，大多都将呼叫中心做为赢利的重要渠道。电子商务在组建团队的过程中，都愿意招募呼叫中心行业的人才，这部分人迅速组建呼叫团队进行会员招募、产品咨询、订单处理、搜集数据、促销信息发布等业务。呼叫中心越来越受到电子商务企业的重视。
Analysis of some recent contact e-commerce operation mode, is very skillful, mostly will call center as a important channel for profits. E-commerce in the process of forming a team, the call center industry is willing to recruit talent, who quickly call team member recruitment, product consulting, order processing, collect data, promotions, information release, etc. Call center by the electronic business enterprise more and more attention.
呼叫中心是一个渠道，一个传递信息流的渠道，它比纸质媒体更跨地域与跨时空，比互联网络又更能受到广大大众的接受，在中国虽说网民有1亿多，但网民中的大部分都在打游戏聊天，用来做商务的还是少数，而中国的电话用户，包括移动电话用户在内，已有5亿多，而手机与固话用户最最最常用的电话功能就是语音通话，这是最基本的应用。所以在这个角度来看，电话呼叫中心已具备非常良好的应用基础，想想，5亿用户，这是多大的潜在市场空间啊！
Call center is a channel, a transfer of information flow in the channel, it is better than print media across the region and across time and space, more than the Internet and can be accepted by the general public, though there are more than 100 million Internet users in China, but the majority of Internet users are playing the game chat, used to do business are in the minority, while China's phone users, including mobile phone users, more than 500 million, and mobile phones and fixed-line users most phone functions is the most commonly used voice calls, this is the most basic application. So in this perspective, the telephone call center has very good application base, think about 500 million users, this is how the potential market space!
比如卖衬衫的PPG，他们主打的就是400电话来购买，网站做为匹配要素进行实物照片展示和其他文字说明。还有已成经典商业模式的携程，其呼叫中心有3000个座席，90%的收入都来自呼叫中心的销售。当然，另一巨头阿里巴巴也是如此，其会员服务中心也有2000人。看来现在看来在中国，最实在的销售手段，电话比网络要牛！
Such as selling shirts PPG, their main is to buy 400 telephone, website as elements that match the physical picture and other text. And has become a classic business model of ctrip, the call center has 3000 seats and 90% of its revenues from the sale of the call center. So also, of course, another giant alibaba, its service center also has 2000 members. It seems now in China, the most honest sales approach, phone than the network cattle!
这样说并不是意味这可以抛开电子商务直接使用电话营销了。网络与电话相结合就弥补了电话和网络的不足，电话中只有语言沟通，而网络有实物照片、讨论等，听觉与视觉相结合开辟营销领域的新模式。所以电子商务将来发展的道路一定是与呼叫中心相结合。那些运作成功的电子商务平台也证明了这一点。
This is not means that you can put aside e-commerce directly use the telephone marketing. Network combined with a phone call to make up for the shortage of the phone and the Internet, the phone only language communication, and network has real photos, discussions, auditory and visual combination of opening new model in the field of marketing. So the development of e-commerce in the future road must be combined with the call center. The successful e-commerce platform also proves this point.
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