1、按使用性质分，可分成自用呼叫中心、外包呼叫中心；济南呼叫中心系统
1, according to the use of nature, can be divided into private call centers, outsourcing call center;
2、按分布地点分，可分成单址呼叫中心和多址呼叫中心；
2, according to the distribution location, can be divided into single site call center and multiple access call center;
3、按呼叫类型分，有呼入型呼叫中心、呼出型呼叫中心和呼入/呼出混合型呼叫中心；
3, according to the type of call, have inbound call center, exhaled call center and incoming/exhale hybrid call center;
4、按采用的不同接入技术分，可以分成基于交换机的ACD呼叫中心和基于计算机的板卡式呼叫中心；
4, according to the different access technology points, can be divided into ACD call center based on switches and board card call center based on computer;
5、按功能分，有传统的电话呼叫中心、web呼叫中心、IP呼叫中心、多媒体呼叫中心、视频呼叫中心、统一消息处理中心等。
5, according to the feature points, the traditional telephone call centers, web IP call center, call center, multimedia call center, video call center, unified message processing center, etc.
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