呼叫中心又叫作客户服务中心，它是一种基于CTI技术、充分利用通信网和计算机网的多项 功能集成，并与企业连为一体的一个完整的综合信息服务系统。济南客户系统中心利用现有的各种先进的通信手段，效地为客户提供高质量、高效率、全方位的服务。初看起来呼叫中心好像是企业在最外层加上一个服务层，实际上它不仅仅为外部用户，也为整个企业内部的管理、服务、调度、增值起到 非常重要的统一协调作用。
Call center and is called the customer service center, it is a kind of based on CTI technology, make full use of network and computer network of a number of functional integration, and is an organic whole repeatedly with the enterprise's comprehensive information service system, a complete use of the existing various advanced means of communication, effective to provide clients with high quality, high efficiency and comprehensive service. Look at the beginning of the call center as enterprise add a service at the outer layer, in fact it is not just for external users, also for the entire enterprise internal management, service, scheduling, value-added plays a very important role in unified coordination.