萧伯纳说过：“你有一个苹果，我有一个苹果，我们彼此交换，每人还是一个苹果；你有一种思想，我有一种思想，我们彼此交换，每人可拥有两种思想。”那么今天就有济南呼叫中心系统小编跟大家一起看一下呼叫中心分享的那些事儿。
George Bernard shaw once said: "you have an apple, I have an apple and we exchange with each other, or an apple each. Do you have a thought, I have an idea, we each other exchange, each person can have two kinds of thoughts." So today there is a call center system of jinan small make up together with you to look at a call center to share those things.
呼叫中心里可以分享事儿有很多很多，每个人也都可以成为分享者。 分享，这个成本最低却最有价值的事情，在许多呼叫中心里，或有或无，或认真或随意地发生着，也或被重视或被忽视地存在于呼叫中心的管理中。
In the call center can share things have many, many, each person also can become distributors. Share, the lowest cost is the most valuable things, in many call centres, with or without, or serious or happening at random, also overlooked or neglected lies in the call center management.
在呼叫中心管理中，分享是一个特别好用的工具，也是员工之间、员工与主管之间、员工与质检之间等一切关系中沟通的别外一种形式，这种形式有别有会议、有别于培训、有别于报告，因为分享本身是“积极”的，充满着正能量，是值得期待的！
In the call center management, sharing is a special tool to use, is also among employees, between employees and supervisors, staff and the quality inspection, such as the communication of all relations don't outside a form, this form different meetings, is different from the training, is different from the report, because share itself is "active", filled with positive energy, is worth waiting for!
呼叫中心要做积极的分享，管理者首先可以改变班前会的内容组织。
The call center to do positive Shared, managers can change the content of the briefing organization in the first place.
比如请昨天业绩最棒的坐席分享经验，请因为业务出错导致客户投诉的坐席分享避免再犯的方法，请质检专员分享出错率最近不断降低背后坐席代表努力改善的行动，请培训老师分享新总结出来的电话沟通技巧。这种充满分享的班前会，相信会比那些充斥着批评、说教、宣读的班前会，效果要好许多。
Share experience yesterday performance the best seats, for example, because business error lead to customer complaints reclined at the table, please share method to avoid it again, please share qc commissioner, the error rate falling behind recently sat down on behalf of the effort to improve operations, share new training teacher summed up telephone communication skills. This briefing of sharing, I believe than those filled with criticism, preaching, read briefing, the effect is better.
做好呼叫中心的分享，远不止这些，这些仅仅是形式，要将分享这个工具利用好，还需要做许多细致的工作，即分享内容与分享过程的准备。下面以业绩分享举例，您可举一反三。
Do call center to share, far more than these, these are just a form, to share this tool use, also need to do a lot of meticulous work, namely share content and sharing in the process of preparation. Below to share results, for example, you can extrapolate.
在请昨天业绩最棒的坐席Wendy分享经验之前，需要与Wendy一同做好分享内容的准备工作。作为主管，您可以邀请Wendy来在小会议室内，两杯咖啡，一块白板，告诉Wendy分享的目的后，与她一起反复聆听当时的录音，回顾电话沟通的内容与过程，与她一起梳理出关键经验，并与她一起设计如何使第二天的分享更精彩每一个环节。这样，Wendy知道了次日的分享要讲什么以及怎样讲，分享也有可能成为一个很棒的简短“演讲”。
In share experience before the performance of the best sat down Wendy yesterday, need to be prepared for the share content with Wendy. As a supervisor, you can invite Wendy in the small meeting room, two cups of coffee, a piece of white board, after tell Wendy Shared purpose, together with her again and again to listen to the recording, review the content and process of telephone communication, teasing out the key experience together with her, and with her design how to make the next day is more wonderful to share every aspect. So, Wendy know share what to say and how to tell the next day, share could also be a great short "speech".
次日，班前会上，在您与团队热烈的掌声中，邀请Wendy进行分享。在她分享的过程中，一边将关键经验写在白板上，将分享的“声音内容”转化为条理清晰的“视觉内容”，分享的经验，将深深印在聆听分享的其他坐席脑海中。
The next day, the briefing, in you and the team a big round of applause, invited to share Wendy. In her share in the process of side key experience will write on the whiteboard, will share the content of "voice" into a coherent "visual content", share experience, will be deeply impressed by listening to share other sat down in my mind.
Wendy分享后，您又请团队里其他的坐席讲出听了分享之后的心得，有很多人说“太棒了，我也要试一下”……这个过程，是分享的延伸，是分享后的分享！
After Wendy to share, you and the other reclined at the table in a team, please speak out after sharing the result, there are a lot of people say "that's great, I also want to try"... The extension of the process, is to share, is to share the share!