相信一些旅客曾有过类似的经历：当您千辛万苦赶到机场柜台，准备办理乘机手续时，却被告知座位已满无法登机。这种情况意味着航班“超售”了。旅客们该如何应对呢？中航嘉信特此向您支招：遭遇航班超售时的应变之术。
什么是航班超售？
按照国际航空运输行业通行的做法，为了满足广大旅客的出行需求，减少因部分旅客临时取消出行计划而造成的航班座位虚耗，航空公司可能会根据历史数据在部分容易出现NO SHOW的航班上进行适当的超售，以保证更多的旅客能够搭乘理想的航班。
如何有效地避免遭遇航班超售？
· 避免高峰时段的航班
· 提前在网上办理值机
· 提前到机场办理登机牌。机场工作人员通常会按照先到先得的顺序为旅客进行安排
· 听到自己被叫登机时，立刻登机不要等。航空公司可能不知道旅客已在机场，认为旅客未出现而放弃乘坐航班
· 申请加入航空公司的常旅客。一般情况下，航空公司会选择将自己的常旅客留下
遇到超售时该如何应对？
超售只有在旅客到达值机柜台时才会被告知，航空公司不会提前通知代理人，代理人也无法在系统中做超售航班的签转。
如果遇到超售的情况，建议旅客在机场现场采取以下几种措施：
· 如若行程时间比较灵活，可以要求航空公司更改到当天的其他航班上，同时向航空公司要求补偿。一般航空公司会开出补偿证明或配套的里程补偿计划
· 如果更改的航班是第二天的，旅客可以要求航空公司免费安排膳食和住宿
· 如果被航空公司拒绝登机，旅客可以向航空公司要求现金或里程补偿
· 如果因超售影响不得不放弃旅行，旅客可以要求航空公司开具全退证明，申请机票全额退款
通常来说，旅客在机场能得到最快速和直接的补偿。如果离开机场事后再追偿，时间跨度就会比较长。所以建议旅客在机场直接与航空公司交涉。最后无论情况如何，请保持冷静，不要把自己的心情弄糟。
Travel Tips | Be flexible when flight is overbooked
Some travelers have such experiences. When you spare no effort to arrive at the airport and get ready to check-in, the check-in counters tell you are unable to go aboard because there is no empty seat. That means the flight has overbooked. How can travelers deal with such situations? CWT China hereby gives you some travel tips. Be flexible when flight is overbooked.
What is overbooking?
Overbooking is a common practice in the airline industry, where they book more people onto a flight than there are seats on the plane on certain routes with high NO SHOW rates based on historical data. This is in anticipation of any last minute cancelations and to avoid attrition. To ensure that more travelers will be able to get their desired flights and their travel needs are met, overbooking is utilized by most airlines.
How to effectively avoid overbooking?
· Avoid flights on peak travel times
· Check-in online in advance
· Check-in at the airport as early as possible. The policy is usually “first come, first served”
· Board when your row is called. The airlines might not know travelers are already at the airport. They might think you are a no-show and give away your seat
· Be a member of the airline's frequent flyer programs. In most cases, the airline might choose their loyal customers to stay.
What can a traveler do when his/her flight is overbooked?
Travelers are only made aware of such situation when they arrive at the check-in counters. Airlines will neither inform travel agency in advance, nor authorize travel agency to change flights for their client.
Please find the below measures when a traveler encounters overbooked flight at the airport:
· Ask the airline to switch to another flight on the same day while claiming for compensation if your schedule is more flexible. It is common for airlines to issue compensation confirmation or coupled with complementing mileage plans.
· If the alternative flight is on the next day, traveler is entitled for free F&B and accommodation.
· If boarding is denied by the airline, traveler should ask for cash or mileage as compensation directly.
· Traveler is entitled to a full refund of ticket if trip has to be canceled due to airline overbooking.
In most cases, the fastest and most direct way for a traveler to claim compensation is at the airport. It can become a lengthy process after you leave. Direct negotiation with the airline immediately after being informed is advised. Finally whatever the situation is, please calm down and do not let overbooking spoil your mood.
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