Role Description:
Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team
Plays personal part in ensuring the business exceeds its debtor days and cash collection targets: - Maximising cash flow for the business
Controls personal customer debtor performance – DSO, Aged debt and bad debt to ensure full adherence to stretch targets
To act as a peer coach in offering advice and guidance
To assist implementing HPO credit-to-cash best-practice business processes
To effectively support legal cases for overdue collection
Primary Responsibility:
To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome
To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues –enabling to payment
To seek and implement new ideas to improve service to customers and enhance the collection of monies owed
Directly apply BCP and BOP practices to maximise debtor performance
Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
Establish positive relationships with customers to maintain loyalty
Support Brand values through effective customer service
Effective “advocate” of customer issues, ensure rapid and effective resolution
Ensures a “Get it right first time” approach is delivered – supported by online help systems, training and coaching
Able to handle high volumes of customer enquiries, take effective decisions and ensure maximumcustomer satisfaction
Positively influence the customer perception via professional revenue management delivery
Ensure all call compliance factors are met
To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards
Act as a peer coach in offering advice and guidance to less experienced colleagues in line with defined processes and procedures
To assist implementing HPO credit-to-cash best-practice business processes
To effectively support legal cases for overdue collection
Required critical behaviours:
Customer Focus
Functional/Technical Competence
Decision Making & Execution
Communication & Collaboration
Required key skills (functional/technical):
Proven deliverer of results
Strong interpersonal skills
Able to work under pressure/perform to deadlines
Excellent communication skills within written and verbal in English
Outbound telephone sales skills
Enhanced negotiation skills
SAP Knowledge
Required Qualification:
Degree in business or any associated discipline
At least 3+ years commercial experience, gained in a business to business environment
Excellent Microsoft office skill, master EXCEL & Power point
An understanding of basic accounting knowledge is preferable
An understanding of legal knowledge is preferable
If you’re interested in this position, please submit your CV to hr.china@linde.com.
如您有兴趣申请此一职位，请提交您的申请及个人简历至hr.china@linde.com，谢谢