Role Description:
To effectively manage the Payment and Clearing functions, directly improving the actual invoicing and collection activities in the Customer Service Centre.
Implement HPO Billing best-practice business processes.
Ensure customer satisfaction through timely and professional resolution of customer queries.
Primary Responsibility:
To effectively manage invoicing and walk-in customers commercial activities in the Customer Service Centre.
Ensuring BCP and BOP developed in billing customers to set timescales, and maximizing cash collection activities to ensure optimum approach.
Refinement of billing practices – coverage, and methods, looking to apply innovative approaches.
To effectively manage the resources assigned to the Billing team – can objectively review staffing levels and existing processes looking for efficiency gains as appropriate.
Effective “advocate” of customer issues, ensuring rapid and effective resolution. Ensures full ownership throughout process.
Able to handle high volumes of customer enquiries, taking effective decisions and ensuring maximum customer satisfaction.
Exploits SAP functionality and shares and learns from other in-country billing/payment functions to streamline the cash to account process.
Create effective billing process – focusing on speed and accuracy.
Work with IS to ensure that we are able to exploit technological advances, and review the approaches implemented by other geographies to see whether there are improvements that can be applied to the China business.
Ensure clear, accurate and disciplined communication between CSC and other teams.
Builds staff capability and commitment to achieve targets.
Proactive approach to query resolution including trend spotting/root cause analysis.
Promote and maintain a commitment to a safe working environment.
Implement HPO billing best-practice business processes.
Assist preparing the CSC cost budget & provide a monitoring function by preparing and reviewing monthly monitoring statistics/ reports.
To promote effective people management; providing leadership, motivation and development
opportunities to achieve the CSC’s objectives.Through the use of active management, drive team performance and develop individual team members.
Required critical behaviours:
Business Acumen
Customer Focus
Visible Leadership
Change Leadership
Functional/Technical Competence
Decision Making & Execution
Communication & Collaboration
Employee Development & Empowerment
Required key skills (functional/technical):
Understanding of the marketing; operations, sales and revenue collection functions within Linde including customers and competitors.
Ability to set and drive performance to achieve stretch targets.
Knowledge of appropriate VAT and tax legislation.
SAP Knowledge.
Required Qualification:
Degree in business or any associated discipline
Experience gained in a large, complex organisation
At least two years commercial experience, gained in a business to business environment
Experience of leading and developing teams
Experience of change
If you’re interested in this position, please submit your CV to hr.china@linde.com.
如您有兴趣申请此一职位，请提交您的申请及个人简历至hr.china@linde.com，谢谢