林德大中华区热招岗位 : Revenue Manager, Greater China - 大中华区营收经理

Title: Revenue Manager, Greater China
Report to: Director of Customer Service Center
Department: Performance Transformation
Location: Shanghai

Role Description:

1. To provide leadership and direction to revenue collection, cylinder asset management and complex query management functions

2. To optimise Commercial systems, procedures and people resources to deliver an effective revenue management process

3. To act as a key Commercial focus for knowledge & decision making in respect of SAP Commercial processes and to ensure all statutory and internal control requirements are met.

4. To drive HPO credit-to-cash best-practice business process improvement

5. Ensure customer satisfaction through timely and professional resolution of complex queries.

6. Provide a focal point for financial support and guidance to the CSC

Primary Responsibility:

1. Provide leadership and direction to revenue collection, cylinder asset management and complex query management (OTC) functions in order to deliver class leading debtor performance through consistent year on year DSO reduction and fully maximised business cash flow. This will be achieved through innovation, exploitation of IS technology and best practise credit management and complex query resolution, skills and techniques.

2. Through an understanding of the needs of the Business and the ability to network with key managers optimise Commercial systems, procedures and people resources in order to deliver
   a. the most cost-effective service
   b. tailored innovative solutions to improve service to customers and ,thereby, securing and
   retaining business.
   c. a source of talent for the Business
   d. the transition of the CSC from cost centre to profit generation centre.

3. Act as a key Commercial focus for knowledge & decision making in respect of SAP commercial processes, credit, CAM and complex query management systems and processes and to lead BCP and BOP in credit, CAM and query management within the RBU.

4. Drive HPO credit-to-cash best-practice business process improvement

5. Through the management and development of a complex query resolution system provide a service which ensures complete customer satisfaction.

6. Ensure effective controls are in place to meet Corporate Governance requirements and ensure statutory requirements are maintained as per the directives set out by the appropriate statutory bodies.

7. Manage cylinder asset management to best secure company assets and improve profit through innovation process solutions

8. To initiate, plan, develop and coordinate team based ‘sweep’ exercises

9. To interpret, organise and coordinate special exercises requested by the business including large scale customer stock check programmes, migration of competitor supplied customer to Linde supply and recovery of Linde assets

10. As a senior member of the CSC Management Team participate in defining and implementing policy for the CSC and the Business as a whole in order to achieve aims and objectives.

11. Prepare the CSC cost budget & provide a monitoring function by preparing and reviewing monthly
    monitoring statistics/ reports

12. To promote effective people management; maximize the productivity of the team by providing leadership, motivation and development opportunities to achieve the CSC’s objectives

13. Leadership of major changes in the CSC

14. Promote and maintain a commitment to a safe working environment

Required critical behaviours:

1. Strategic Thinking

2. Customer Focus (Supportive)

3. Visible Leadership

4. Change Leadership

5. Functional/Technical Competence

Required key skills (functional/technical):

1. Demonstrated success as a leader of a large team

2. Understanding of the marketing; operations, sales and revenue collection functions within Linde including customers and competitors

3. Ability to set and drive performance to achieve stretch targets

4. Knowledge of appropriate VAT and tax legislation

Required Qualification:

1. Degree in business or any associated discipline, preferably financial background

2. Financial qualification very desirable

3. Experience gained in a large, complex organisation

4. At least 8+ years commercial experience, gained in a business to business environment

5. P&L experience, including capability to analyse financial statements and reports

6. Experience of leading and developing teams

7. Experience of change

We will revert to you within two weeks on the status of your application.
如有兴趣，请提交您的申请及个人简历至 hr.china@linde.com