林德大中华区热招岗位 : Cantonese Debt Services Officer, HK - 粤语信控专员

Role Description:

1. Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team

2. Plays personal part in ensuring cash collection targets: - Maximising cash flow for the business

3. Controls personal customer debtor performance – DSO, Aged debt and bad debt to ensure full adherence to stretch targets

Primary Responsibility:

1. To work with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome

2. To work in partnership with all CSC internal teams and external teams to ensure seamless resolution of customer issues –enabling to payment

3. Directly apply BCP and BOP practices to maximise debtor performance

4. Use systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent

5. Establish positive relationships with customers to maintain loyalty

6. Support Brand values through effective customer service

7. Effective “advocate” of customer issues, ensure rapid and effective resolution

8. Ensures a “Get it right first time” approach is delivered – supported by online help systems, training and coaching

9. Able to handle high volumes of customer enquiries, take effective decisions and ensure maximum
   customer satisfaction

10. Positively influence the customer perception via professional revenue management delivery

11. Ensure all call compliance factors are met

12. To promote direct debit as the preferred method of payment whilst also efficiently facilitating payment by other methods such as credit cards

Required critical behaviours:

1. Customer Focus

2. Functional/Technical Competence

3. Decision Making & Execution

4. Communication & Collaboration

Required key skills (functional/technical):

1. Proven deliverer of results

2. Strong interpersonal skills

3. Able to work under pressure/perform to deadlines

4. Excellent communication skills within written and verbal in English

5. Outbound telephone sales skills

6. Enhanced negotiation skills

Required Qualification:

1. Degree in business or any associated discipline

2. At least 1+ year commercial experience, gained in a business to business environment

3. Excellent Microsoft office skill, master EXCEL & Power point

4. An understanding of basic accounting knowledge is preferable

5. SAP Knowledge

If you’re interested in this position, please submit your CV to hr.china@linde.com.
如您有兴趣申请此一职位，请提交您的申请及个人简历至hr.china@linde.com，谢谢