打败外贸人的细节--8个有效模板

1. 保持信息更新及时，让客户感受到你的真诚服务。

2. 了解订单跟进情况，便于及时处理任何突发情况。

以下是客户下单后的完整流程跟进：

01//客户付款后告知客户预计发货时间安排。

Hi,

Thanks for your support.

Your order xxx will be shipped during 5-7 workdays.

After any update, I will let you know.

If you have any question, pls contact me.

Thanks.

02//发货后更新物流单号并告知物流所需时间

Hi,

Your order xxx have been dispatched by DHL,.

Tracking number: xxxx

It will takes about 7-9 workdays to arrive.

Pls pay attention to wait for these goods, any question contact me directly.

Thanks.

03//超过3-5天还未更新物流信息，让买家再等待

Hi,

Sorry that the logstics information haven’t update as it's the busiest part of the shopping season and logstics company have too many orders waiting for handing.

Don't worry, we will let you know any update ASAP. 

Thank you for your patience!  

04//货物退回，换物流方式重新给买家发货，并延长收货时间

Hello,

Thank you for your inquiry about shipping information.

We would like to confirm that we sent the package on 1st Jan, 2021. However, we were informed package did not arrive due to shipping problems with the delivery company. We have re-sent your order by DHL; the new tracking number is: XXX. It usually takes 7 days to arrive to your destination. We are very sorry for the inconvenience.

Thank you for your patience.

05//货物在海关,告知客户不必担心

Hi,

We have checked the tracking information for you.

Your package is being cleared by customs at your country’s customs agency.  

Pls waitting for few days, after you recive the goods, pls let me know.

Thank you for your patience.

06//需客户联系清关并交关税

Hi,

Thank you for your inquiry .

I understand that you are worried about any possible extra cost for this item. Based on past experience, import taxes falls into two situations.

First, in most countries, it did not involve any extra expense on the buyer side for similar small or low-cost items.

Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchase is small. As to specific rates, please consult your local customs office.

I appreciate for your understanding!

07//包裹到达但未签收，确认是否收到货物

Hello,

We wanna ask if you received your order yet.

If you haven't received  your order yet, please don't worry, we are checking the information with logistics company.

If any update I will let you know.

Thanks

08//货物已经处于签收状态，提醒买家进行确认收货并且给出5星好评

Hello,

We checked the tracking information that you have received the goods.

Is everything going well?

If  you are satisfied with our goods and service, we will greatly appreciate  it if you give us a five-star feedback and leave positive commentson your  experience with us!

Hope we will have more business in the future!

Thanks

外贸业务的本质就是提供好的产品好的服务让客户满意，尽管客户下单后，仍然要和客户保持信息的及时更新，及时了解货物的状况便于及时帮助客户解决问题，让客户满意到我们的服务，与客户建议友好的生意往来，更需要保持友好的亲密关系，让客户感受到你的真诚，这样才能有长期的合作关系。