不少外贸人对打电话给买家这件事有些怵，总觉得自己口语不够好，或者怕听不懂买家在讲些什么，所以极力避免。
但其实有些时候，一通电话的效果远远好过邮件漫长的你来我往。
下面列举一些英语电话的常用句式，在给买家打电话前，不妨多练习。
开场
你好，我是x公司的xx，请问您是Smith先生吗？
对方不在或正忙
I'd like to leave her/him a message. Please let her/him know that…
能否请您留个消息，告诉他……
When is a good time to call?
什么时候方便我再次来电？
When is she/he going to be back?
他什么时候回来？
Could you tell him/her that I called, please?
能否转告他我找过他？
Could you ask him/her to call me back, please?
能否转告他请他回电给我？
Okay, thanks. I'll call back later.
好的，谢谢，我待会儿再打来。
有事说事
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打电话来是为了……
纠正对方的说法
I'm sorry, but it's not quite right.
不好意思，但我想您有所误解……
与买家确认重要信息
When you say…do you mean…?
So if I understand you correctly…
Just to confirm, …
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您确认一下，您的意思是……
没有听清买家在说什么
不好意思，我没听清，您能重复一遍吗？
Would you mind spelling that for me?
您能把这个拼写一下给我吗？
Would you mind slowing down?
您能说慢一点吗？
Would you mind speaking up a little bit?
您能说大声一点吗？
当通话质量不好时
Would you mind speaking up a bit?
您能说大声一点吗？
I'm sorry I can't hear you very well.
I think we have a bad connection.
不好意思线路不好，听不清楚。
挂电话时
我会尽快跟进您所需的信息。
I will keep you updated on our progress.
有新的进展我会及时通知您。
Thank you for your time. Have a great day!
谢谢，祝您愉快！