Basic Expressions 基本句型
1. This is Dajiang Food Store. How may I help you?
这里是大江食品店。请问我怎样能帮到你呢？
2. Could you put me through to the toy department?
请帮我接玩具部好吗？
3. I’d like to order 3 cases of beer.
我打算订购三箱啤酒。
4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.
我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.
您订的书请汇款一千五百元过来，邮资包括在内。
6. Hold on a moment please.
请稍等。
7. I’ll see if she is in.
我去看看她有没有在。
8. I am afraid she is out at the moment.
对不起，她这会出去了。
9. I’ll be pleased to if I can.
如果能的话，我很高兴。
10. Extension 121, please.
Sorry, the line is busy.
请接121号分机。
对不起，线路忙。
11. Could I speak to Mr. Johnson, please?
Sorry, there is no one by the name of Johnson here.
我可以和约翰逊先生通话吗？
对不起，这里没人叫约翰逊。
12. Could you hold on a minute? I’ll get him for you.
Certainly. Thanks.
稍等，我帮你去叫他。
行，谢谢。
13. Mr. Smith is tied up at the moment.
OK. I’ll call again later.
史密斯先生现在脱不开身。
好的，我回头再打电话过来。
14. I am sorry I wasn’t in when you called.
That’s all right.
很抱歉你来电话时我不在。
没关系。
Dialogue 1 (O=operator)
O: International Trading Co. . Good morning.
L: Good morning. May I speak to Mr. Smith, please?
O: May I ask who’s calling, please?
L: This is Miss Li from the United Textiles.
O: Just a minute, Miss Li.
(Switches lines) Mr.Smith,
Miss Li from United
Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……
Dialogue 2
A: Marketing Manager’s Office. Can I help you?
B: Mr. Smith, please.
A: Sorry, he is out.
B: What time do you expect him back then?
A: Sorry, I am not sure. Can I take a message?
B: No, thanks. I will call back later.
A: That’s fine. Please call again later.
B: OK. Thank you. Goodbye.
Dialogue 3
A: United Development Corp. May I help you?
B: I’d like to speak to Mr. Smith, please.
A: Who shall I say is calling, please?
B: This is Miss Zhang from ABC Corp.
A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.
B: When will he come in, do you know?
A: I suppose he won’t be in until 11:00.
B: May I leave a message?
A: Certainly.
B: Please ask him to give me a call as soon as he returns. He has my number.
A: Very well, Miss Zhang, I’ll do that.
B: Thank you. Goodbye.
Dialogue 4
A: Is Mr. Zhang there, please?
B: Sorry. I can’t hear you. Would you please speak a little louder?
A: I said, is Mr. Zhang there?
B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.
常用对话练习（替换划线部分练习）
A: Mr. Smith, Mr. Li from United Textiles wants to speak to you.
-
phone call for you.
-
you’re wanted on the phone.
B: Put him through, please. Thank you.
史密斯先生，联合纺织品的李先生要和您通话。
-
有您的电话。
-
有电话找您。
请接过来,谢谢。
A: When will he come in, do you know?
-
What time do you expect him back?
-
Will he be back soon?
B: I suppose he won’t be in until 11:00.
-
I don’t expect him to be available until 2:30.
-
I’m sorry. I’ve no idea.
你知道他什么时候来吗？
-
你预计他什么时候回来？
-
他会很快回来吗？
我想他十一点前不会回来。
-
我想他得到二点半才能回来。
-
对不起，我不知道。
A: Would you like to leave a message?
-
May I take a message?
-
Shall I ask him to call you when he returns?
B: Don’t bother. I’ll call back later.
-
Yes. Please tell him to call Mr. Zhang at 231-4567.
-
Yes, please. My number is 231-4567.
您可以留个口信吗？
-
您可以留个口信吗？
-
他回来时我要他给您打个电话吗？
不必麻烦了。我等会再打过来。
-
好的,请叫他打231-4567给张先生。
-
好的,我的电话号码是231-4567。
I can’t hear you. Would you please speak a little louder?
-
The line is bad. Would you please say that again?
-
Sorry. Something is wrong with the phone. It’s not clear.
-
Please repeat that.
我听不到你说话。您的声音能不能大一点？
-
线路很差。请再说一遍。
-
对不起，电话有点问题，不够清晰。
-
请重复一下。
Could you put me through to the Toy Department？
-
the information desk
-
the manager’s office
-
the fast food restaurant
您能帮我接通 玩具部吗？
-
问询处吗
-
经理办公室吗
-
快餐馆吗