1. 收到询盘时
普通回复：Thanks for your inquiry. Here is the price list.
英文：Thank you for reaching out! To provide the most accurate quote, could you kindly share:
Target market (e.g., EU/US)?
Estimated order quantity?
Any specific certifications needed?
This helps us tailor the best solution for you!
2. 客户嫌价格高
普通回复：Our price is already very competitive.
英文：We understand cost is important. Our pricing reflects:
Premium materials (e.g., SGS-certified components)
10-year production expertise
Free after-sales support
For long-term partnerships, we offer flexible payment terms or volume discounts. Would you like to discuss options?
免费售后支持
针对长期合作，我们可提供灵活付款方式或批量折扣，您是否需要进一步探讨？
3. 跟进未回复客户
普通回复：Just checking if you received my email.
英文：Hi [Name], hope this finds you well! We noticed you viewed our [Product Name] quotation last week. To help your decision:
Attached: Case study of [Client's Industry]
Limited-time offer: 5% off for orders confirmed by [Date]
Free sample available upon request
Shall we schedule a quick call to address any concerns?
中文：[客户名]您好！注意到您上周查看了[产品名]报价。为助力决策：
4. 处理交货期延误
普通回复：Sorry for the delay, it will ship next week.
英文：Dear [Name], due to [Reason, e.g., raw material shortage], your order will be delayed by [X] days. To minimize impact:
We've prioritized your production
Free air freight upgrade for urgent items
Daily progress updates until shipment
We sincerely apologize and value your understanding.
中文：因[原因，如原材料短缺]，您的订单将延迟[X]天。为减少影响：
5. 客户提出降价要求
普通回复：We can give you a 3% discount.
英文：To meet your target price, we propose:
Adjusting specifications (e.g., material thickness)
Increasing order quantity to [X] units
Using standard packaging instead of custom design
Which option aligns best with your needs?
6. 促成订单确认
普通回复：Please confirm the order ASAP.
英文：Hi [Name], to secure production slot for [Month]:
Proforma Invoice attached for review
50% deposit required by [Date] to lock pricing
Your logo can be added to packaging at no cost
Let's finalize details today to meet your timeline!
免费提供包装印logo服务
今日确认细节即可按时交付！
7. 催付尾款
普通回复：Please pay the balance as soon as possible.
英文：Dear [Name], your order is ready for shipment! To avoid storage fees:
Balance payment due by [Date]
We'll email tracking number within 24h after payment
Extended warranty included for on-time payments
Thank you for your prompt attention!
