《领导者管理笔记》提供领导力/销售/管理/战略内训课
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来源 ｜ EQwiip「ID：EQwiip 」
分享 ｜ 领导者养成笔记「ID：GoToLead 」
没有人在成为一个伟大的领导者之前不先成为一个伟大的沟通者。
伟大领导者每次说话都会在情感层面上与人交流。他们的话语激励着别人取得他们从未想过的成就。
优秀的沟通者是有意识地这样做的，他们依靠以下八个秘诀来传递强有力的信息。把这些秘诀运用到你的交流中，你的影响力就会飙升。
No one ever became a great leader without first becoming a great communicator.
Great leaders connect with people on an emotional level every time they speak. Their words inspire others to achieve more than they ever thought possible.
Great communicators are intentional about it, and there are 8 secrets they rely on to deliver a powerful message. Put these secrets to work in your communication and watch your influence soar.
他们了解他们的受众
They know their audience
优秀的沟通者不担心把说得自己很重要，不担心炫耀自己的专业知识，也不担心提升自己的自尊心。相反，他们考虑人们需要听到什么，以及如何传递这一信息，以便人们能够真正听到。
Great communicators don’t worry about sounding important, showing off their expertise, or boosting their own egos. Instead, they think about what people need to hear, and how they can deliver this message so that people will be able to hear it.
他们是肢体语言专家
They are experts in body language
优秀的沟通者会不断地跟踪人们对信息的反应。他们很快就能捕捉到面部表情和肢体语言等线索，因为他们知道这是许多人会给到的唯一反馈。优秀的沟通者会利用这些专业知识随时调整自己的信息，并根据需要调整自己的沟通风格。
Great communicators are constantly tracking people’s reactions to their message. They are quick to pick up on cues like facial expressions and body language because they know this is the only feedback many people will give them. Great communicators use this expertise to tailor their message on the fly and adjust their communication style as needed.
他们是诚实的
They are honest
最好的领导者知道，要使沟通有效，它必须是真实的。他们不能让别人不断分析，试图把事实和谎言分开。当优秀的沟通者不能分享某些信息时，他们会直接说出来，因为临时的、半真半假的答案会滋生不信任和焦虑。无论顺境逆境，诚实都能建立信任。
The best leaders know that for communication to be effective it has to be real. They can’t have people parsing every word trying to separate fact from spin. When great communicators can’t share certain information, they come right out and say it because makeshift, half-truth answers breed distrust and anxiety. In good times and bad, honesty builds trust.
他们说话有权威
They speak with authority
优秀的沟通者不会试图通过模棱两可、优柔寡断或缺乏自信来掩饰自己的缺点。相反，他们会承担风险，非常直接地谈论事情的现状和需要。
Great communicators don’t try to cover their backs by being ambiguous, wishy-washy, or unassertive. Instead, they stick their necks out and speak very directly about how things are and how they need to be.
他们倾听
They listen
当别人说话的时候，优秀的沟通者不会提前思考并计划下一步要说什么。相反，他们积极倾听，全神贯注于理解对方的观点。
When someone else is speaking, great communicators aren’t thinking ahead and planning what they’ll say next. Instead, they’re actively listening, fully focused on understanding the other person’s perspective.
他们使用“这是我的错”、“我错了”、“对不起”等短语
They use phrases like “It’s my fault,” “I was wrong,” & “I’m sorry”
当好的领袖犯错误时，他们马上承认。他们不会等待别人发现并指出他们的错误。他们为自己的言行树立了问责制的榜样。
When great leaders make a mistake, they admit it right away. They don’t wait for someone else to find and point out their blunder. They model accountability for their words and actions.
他们征求反馈
They solicit feedback
最好的沟通者从不认为人们听到的信息与他们想要传达的完全相同。他们检查以验证他们的信息是否被正确理解，如果没有，他们不会责怪观众。相反，他们会把东西改变一下并再次尝试。
The best communicators never assume that the message people heard is the exact same one they intended to deliver. They check in to verify that their message was understood correctly, and, if it was not, they don’t blame the audience. Instead, they change things up and try again.
他们是积极主动的
They’re proactive
拥有最好沟通技巧的领导者不会浪费时间拼命赶超。他们快速通过及时分享消息来辟谣。他们也给出清晰、简明的目标和方向，这样别人就不会把时间浪费在错误的方向上。
Leaders with the best communication skills don’t waste time playing catch-up. They’re quick to head off the rumor mill by sharing news in a timely manner. They also give clear, concise goals and directions so people don’t waste their time heading in the wrong direction.
沟通的艺术是领导的语言。
The art of communication is the language of leadership.
詹姆士·休莫 James Humes
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文章来源 ：领导者养成笔记「ID：GoToLead 」，转载请公众号回复“转载”
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