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The supply chainmoves to the cloud(供应链的云时代)

The supply chainmoves to the cloud(供应链的云时代) 济南时空超越科技有限公司
2015-03-06
4
导读:October 16, 2014 -MMH EditorialEditor’s Note: Thefollo

October 16, 2014 -MMH Editorial

Editor’s Note: Thefollowing column by Keith Phillips, president and CEO for Voxware, is part ofModern’s Other Voices column. The series features ideas, opinions and insightsfrom end-users, analysts, systems integrators and OEMs. Click here to learnabout submitting a column for consideration.

编者按:以下专栏作者--Keith Phillips、Voxware总裁兼CEO,该系列产品特点的反馈来自最终用户、分析师,系统集成商和原始设备制造商。点击这里了解



For warehouseoperators and supply chain managers, the adage that the only constant is changeis truer now than ever before. E-commerce has radically and forever changed theway businesses across sectors fulfill orders. For starters, shipping speedexpectations have increased to their fastest limit. Major retailer Target isjust the latest brand to experiment with same day shipping, having justintroduced the service to three test markets. Additionally, customers areincreasingly visiting brick and mortar stores not to shop but to use them asshowrooms where they can decide whether they want to purchase an item beforegoing home to find the best deal online.

“对于仓库运营者和供应链经理来说,唯一不变的就是目前的变化比以往任何时候都更真实。电子商务已经从根本上,彻底改变了完成订单任务整个过程。首先,运输速度不负众望的提升到了极限。大型零售商的目标是尝试新品当日配送,并引进了这种服务测试市场。另外,越来越多的客户逛实体店不是购物,而是在网上下单前去门店体验这件商品并决定是否值得购买。”


Also, as consumersgrow more confident shopping online, they also grow more confident that theirexperience will be perfectly seamless. Recent research indicates that as manyas 29% of consumers will abandon shopping with a retailer after a singleincorrect delivery, regardless of which channel processed their order. Nearlytwo thirds of respondents in the same survey also reported that orders arrivingmore than two days later than the expected ship date would cause customers tostop shopping with that company altogether.

“同时,随着消费者网上购物欲增强,购物经验也愈加丰富。最近的研究表明, 一个订单不管采用哪种送货渠道,一旦发生问题,多达29%的消费者会放弃购物。近三分之二的被采访者还表示,订单比预期推迟两天到达也会导致客户完全停止与其的交易。”


Meanwhile, manywarehouses are struggling to navigate this new omni-channel environment withoutdated and cumbersome solutions at their disposal. Some companies still relyon paper-based systems to manage their entire supply chain, which practicallyguarantees errors. Companies that do use some form of technology are oftenrelying on an entrenched system that they’ve long since outgrown.

“与此同时,许多仓库仍在使用过时的和繁琐的解决方案,部分公司仍然依靠纸质系统来管理他们的整个供应链,这绝对是致命错误。但对于企业来说,这往往是一个根深蒂固的系统并且已使用了很久,很难去更换。”


Fortunately, there isnow a bevy of tools designed for warehouses of the future. Not only do the mostinnovative warehouse technologies offer automation and management that canincrease accuracy and efficiency during fulfillment, they also offer somethingmore: nimble scalability and radical affordability, all made possible thanks tothe cloud.

“幸运的是,针对未来的仓库,现在有了新的技术。这项最具创新仓库技术不仅能提供自动化和管理,提高发货准确度和效率,而且还提供更多的东西:灵活自如的可扩展性和强大的运行能力,以上都能成为可能,因为有云计算。”


The shortcomings ofself-hosted solutions are causing many smart warehouse operators to move to thecloud. For starters, cloud-based solutions are easier to implement thanon-premise solutions, which frequently require that warehouses also buildsupporting tech infrastructure and databases. From there, things only get morecumbersome. Making any adjustment or upgrade requires companies to take theentire system offline. Project managers must coordinate and schedule costlydowntime that increases the likelihood of delayed shipments. On the other hand,the cloud makes it easy for companies to be fully operational in as little as10 days and all software updates are handled automatically.

“老旧解决方案的缺点使许多仓库操作者投身到云端。首先,基于云的解决方案更容易运行。传统的解决方案要求仓库也要配套建立科技基础设施和数据库,那样一来只会更麻烦。因为做任何调整或升级都需要公司整个系统脱机,而项目经理必须协调进度以增加延迟发货的可能性;而云解决方案很容易使企业在短短10天全面运作,并且所有的软件更新是自动处理的。”


A second benefit ofcloud-based technology is that the technology’s easier implementation andmaintenance are actually more cost-effective. Every company, no matter howlarge or how small, faces the reality of limited IT resources that can bestressed by managing on-premise solutions. Implementing the software, buildingsupporting tech infrastructure, managing staff that maintains databases, andtaking systems offline for upgrades all contributes to the inordinately hightotal cost of ownership (TCO) of on-premise software. While certain types ofapplications always need IT support, voice is among those that don’t need it.Instead, a cloud-based voice solution makes it possible for companies to divertlimited IT staff to other applications and to their core competencies.

“基于云计算技术的第二个好处是,技术容易实现和维护实际上是更具成本效益。不管多大或多小的公司在选择解决方案时,都面临有限的IT资源的事实。系统离线升级,科技基础设施和维护数据库管理人员都要匹配,运行软件成本很高。虽然某些类型的应用程序总是有IT支持,但我们希望是不需要它。相反,云解决方案使企业将有限的IT人员转移到其他应用程序和他们自己的竞争力上。”


Additionally,cloud-based technology is inexpensive to scale. If companies want to expandtheir warehouse, build a new facility, or change locations, self-hostedsolutions require them to make similar capital investments to build newtechnology infrastructure. In the case of adding new facilities, making a largeinvestment based only on the company’s best estimate of future needs can be aworrisome prospect. With the cloud, new service can be added as needed and paidfor on a subscription basis.

“此外,云计算技术价格低廉。如果公司想扩仓、新建,或迁仓,传统解决方案要求做出类似的资金投入去建仓。在添加新设备的情况下,大型资金投入对于公司对未来的考量可能是一个令人担忧的前景。而在云端,可以根据需要添加新服务和付费订阅。”


As omni-channeldistribution takes hold and customer expectations continue to rise, the cost ofsticking with risky old technology likewise increases. Fortunately, manywarehouse operators have already begun to overhaul older solutions, many ofwhich were installed in the early to mid-2000s. Thanks to the cloud, warehousetechnology is far more likely to enable companies to prepare for a retailenvironment that promises to change more in the next five years than in theprevious century.

“随着客户预期持续上升,坚持使用陈旧技术的成本也随之增加。幸运的是,许多仓库运营者已经开始更换早在2000年代中期就安装使用的过时解决方案。云的出现,仓储技术才更有可能使公司承诺在未来五年内有更大的改变。”


For those on thefence, here are four things all supply chain leaders should know about thevalue of warehouse technology in the cloud.

“所有供应链管理者都应该知道云仓库技术的价值有以下四点。”


Easy setup andintegration: Implementing a cloud solution takes as little as ten days toinstall and just hours to train staff. Providers of cloud-based solutions buildall of the necessary supporting infrastructure and databases so that individualwarehouses don’t have to worry about them. The process is so quick and painlessthat companies can even get online without trained IT staff.

“易于安装和集成:运行云解决方案只需要花费十天安装时间和几个小时培训员工。云解决方案供应商将提供所有基础设施建设和数据库支持,无须过多担心。这个过程非常快速有效,企业甚至可以在没有IT员工的情况下得到线上的支持。”


Rapid ROI: The cloudmakes it easy for technology providers to offer their software on a monthlysubscription basis so that technology is accessible to retailers of all sizes.Companies can realize the benefits of new technology rapidly and reach ROI inas little as 60 days.

“快速的投资回报:云计算很容易让技术供应商以按月购买的方式提供他们的软件,这技术无论大小企业均适用。企业可以以最快的速度感受到运用新技术带来的效益,并且可以在短短60天达到投资回报率。”


Stress-freemaintenance: The cloud banishes the lengthy and costly downtime required tomaintain self-hosted tech. In the cloud, software providers handle allmaintenance and make updates available via download over broadband connections.At a time when the CTO and warehouse operator are facing pressure to shrinktech budgets at organizations of all sizes, the cloud offers easy-to-maintainsolutions that don’t require IT staff to manage them.

“无压力的维护:云计算忽略漫长和昂贵的停机时间维护自托管技术。在云中,软件提供商可以通过宽带连接处理所有维护和下载更新。而此时CTO和仓库操作员都面临着缩减科技预算压力的时候,云计算提供了易于维护的解决方案,无需IT人员进行管理。”


Real-time data andreporting: Believe it or not, many companies are still toiling about thewarehouse with paper-based picking systems. Almost any technology will offertracking benefits unavailable with paper systems, and the cloud makes real timedata and reporting even more accessible to warehouse operators. It’s easier totrack shipments and catch errors before they leave the warehouse, which helpscompanies achieve accuracy levels above 99.9%.

“实时数据和报告:不管你信不信,许多公司仍选择纸质拣货系统作业,任何使用纸系统的技术都无法提供实时追踪。而在云计算下,仓库操作员更容易获得实时数据和报告,更容易在货物离开仓库之前跟踪发货和捕捉到错误数据,有助于仓库发货准确率达到99.9%以上。”



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