JOB | IT Support Engineer Level1

Location:

Santa Clara，CA

工作要求：

• Work with ticketing system to review the user requests and make sure tickets are being routed and assigned to the correct engineers in a timely manner

• Provide phone support to users to address informational and basic computing questions
  Perform conference room check walk through; provide conference room support for projectors,

• data interconnects, and video conferencing systems

• Work with Client Service support and IT Operations in performing day-to-day support of laptops and desktops, application support and other basic troubleshooting activities

• Account creation for WiFi and various eFlow's

• Conference booking

• Participate in the delivery of Client Services solutions

• Generate reports for Track-IT metrics

• Notifications and user communication

• Assist in system imaging if time available

• Assist in new hire orientation

• Perform tasks assigned to Client Services team by management
  

技能要求：

• (Required) Enjoy and thrive in a fast-paced and challenging environment

• Microsoft OS system like Windows 7 installation and troubleshooting experience

• Knowledge of Windows OS inner workings including directory structure, registry structure, and user configurations and tools

• Prior work experience in medium or large environments supporting hundreds of systems

• Work experience in setting up and using products such as MS, Ghost or Acronis in imaging multiple systems

• Experience using a ticketing system – commercial or open source

• Experience in basic Active Directory domain administration including certain back office products such as Microsoft Exchange, SQL Server, etc

• Demonstrated understanding of PC hardware and components, peripherals, and functionality. CPU, memory, graphics processor, USB, WiFi, monitor, keyboard, etc

• Solid experiences in various disciplines of client support as outlined in the Responsibilities section

• Project lifecycle understanding and experiences in leading or participating in projects
  
  Physical Demands
  Must be able to lift/carry materials up to 40 pounds, move about the office, turn on and operate a computer in the applicable environment, communicate efficiently and effectively on the telephone or in person, and complete required paperwork

2905 Stender Way, STE42, Santa Clara, CA 95054

Tel: (408)200-9891