Company: World's Largest Search Engine Company
JobID: GG-181300
Title: Customer Service Representatives
Location: Mountain View, CA
Payrate: Market Competitive
Keywords: technical customer service, wireless networks
全球最大的搜索引擎公司位于Mountain View的Office正在招聘Customer Service Representatives，最低要求是有大学本科BA/BS学位（或四年相关工作经验），最好有科技产品相关的客户服务工作经验。具体Job Description请参见后文。
如果你对此工作感兴趣，请直接发送你的简历至
we-resume@intelliprogroup.com
并注明你所投职位为 GG-181300，谢谢。
更多工作信息请登陆我们的网站查询（也可点击下方“阅读原文”）：
www.intelliprogroup.com/joblist
你们可以直接在网站注册申请你感兴趣的职位。当然，我们也非常欢迎你直接发送你的简历至
we-resume@intelliprogroup.com
请将此信息共享给你们身边的同学朋友，谢谢。
Job Description:
PRODUCT AREA:
Our Access team is focused on advancing the state of the wireless access, specifically focused on speed, simplicity and security. We manage a wide range of projects that span hardware and software development across the growing Access ecosystem. We build innovative solutions to help our team and partners achieve product excellence at scale and bringing world-changing technology to market.
We are working on new product that touches the consumer in the 'physical' world. Given this product's nature, it has complex and unique customer service requirements as compared to your 'typical' product. We are looking for someone extremely motivated to provide (and put process, support systems, standards into place that provide) the best customer experience and support to our users.
The product is still in its "early" days, so there are new customer questions, support issues and things that go wrong (sometimes very wrong!) everyday. Tackling them takes creativity, resourcefulness, patience, a positive attitude, extreme attention to detail, and quick thinking. This will mean writing detailed Standard Operating Procedures (SOPs), understanding and documenting the support needs of our customers, etc. The hours of this job maybe non-standard at times in order to better handle customer support issues (particularly early on in the job), customer support is most needed during the afternoon and evening hours.
MINIMUM QUALIFICATIONS:
BA/BS degree with a strong academic record (In lieu of degree, 4 years relevant work experience)
PREFERRED QUALIFICATIONS:
~ 2 years of work experience in a front-line technical customer service role
Excellent written and verbal communication skills
Experience with wireless networks and technical troubleshooting
Technical aptitude and forensic skills to identify and escalate product bugs
Self-starter with ability to work on multiple initiatives at the same time; excellent project management skills
Attention to detail with the ability to effectively multi-task
RESPONSIBILITIES:
Respond to user emails and phone calls with confidence, knowledge and respect
Identify and escalate customer trends and feature requests to leads
Refine standard operating procedures to create consistency across team operations
Coordinate resolutions to particularly tricky or complex issues
Able to work on evenings, nights, or weekends, with a non-traditional or shifted schedule
IntelliPro Group Inc. 系硅谷一家E-verify科技猎头公司，提供Visa Sponsorship。此公共号为您提供美国知名IT企业的最新招聘信息，敬请关注！
长按识别下方二维码，或点击顶部蓝字“美国IT公司招聘”一键关注
