Intuit位于Englewood, CO的office正在招聘Desktop Technician，如果你有丰富的检修Mac和PC的经验，能够对待向你求助的员工如初恋，那你就是这个职位的合适人选。
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Job ID: IN-401478 (W2 Contract)
Job Title: Desktop Technician
Location: Englewood, CO
Duration: 4+ mo w/ poss. ext.
Job Description:
This position is changing to 50% Desktop/50% Service Desk Analyst:
Desktop Responsibilities
•Reviews daily metrics; identifies individual productivity & trends
•Communicate trends and challenges to leadership promptly
•Help keep Knowledge Base and process documentation up-to-date.
•Work closely with the team to resolve or properly close aging tickets.
•Help to ensure the highest level of customer satisfaction.
•Installs, modifies and makes minor repairs to company computer hardware and software systems.
•Provides technical assistance and training to system users
•Other duties as needed
Mid-level to High-level experience is required.
Responsible for the installation, repair and preventative maintenance of personal computer and related systems. Performs all installations, upgrades and backups of software and hardware applications. Troubleshoots software and hardware failures and identifies network problems when they relate to PCs. May assist Network Administrator with troubleshooting of networks.
•Knowledge of Windows OS (Windows XP, Windows Vista, and Windows 7)
•Low level hardware/software troubleshooting skills on both laptop and desktop platforms
•Working knowledge of Microsoft Office applications (especially Outlook)
•Basic Networking skills (troubleshooting IP addresses, DNS, active Ethernet ports, and switch level connectivity)
•Working knowledge of Active Directory (familiarity with OU containers, computer accounts, user accounts)
•A+ certified is preferred
•Network+ certified a plus
•MCP, MCDST, MCTS: Windows 7 certifications preferred
•ACMT certification with Apple hardware and OS X in an enterprise environment is preferred
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