JOB | IT Support Engineer Level2

Location:

Santa Clara，CA

工作要求：

• Provide level-2 IT Support to user systems including application installation and configuration,troubleshooting and debugging peripheral implementations and other computing requests.

• Configure and install client hardware such as laptops and desktops for Windows Linux OS

• Provide support to conference room technologies such as projectors, Polycom, Telepresence/HD,and network cabling

• Provide phone provisioning and support including phone deployment and basic phone system administration

• Support end-point network connectivity installation and troubleshooting

• Provide VMware View configurations and support

• Provide employee onboarding support which includes new account creation, workflow handling,setup of client systems, and user services information

• Provide employee off-boarding support which includes account termination, workflow handling,reimaging returned client systems, hardware retrieval

• Data backup and restore for client systems and servers

• Support Futurewei Network Operations Center (NOC) processes including change management,incident handling, communications, recording incident details, managing IRT phone bridge, and coordinating remediation efforts
  

• Conduct periodic computer accessories inventory count and update

• Lead new hire orientation training

• Support Futurewei processes for client computing

• Manage user requests via ticketing system

• Provide user training of general corporate supported applications and tools

• Provide support to customer facing projects

• Provide coverage to T-1 Support when needed

• Mentor and cross-train members of the junior Client Services team and the Service Desk

• Perform tasks assigned to Client Services team by management

技能要求：

• 3+ years of IT support experience in a corporate environment

• Effective communication skills

• Demonstrate task ownership and accountability

• Understanding of network protocols and network interconnect devices and functionalities

• Self motivated and highly adaptive to changes in needs and priorities

• (Desired) Proficient in Mandarin Chinese

• Experience working with client management systems – Symantec/Altiris, McAfee, LANDesk, and Microsoft in managing malware protection, software inventory and deployment, remote control,

• Achieved one or more industry recognized accreditations from Microsoft, VMware, CompTIA, RedHat, etc

• Experience supporting organizations with 500+ users in multiple sites and/or international locations

• Solid experiences in various disciplines of client support as outlined in the responsibilities section

• Project lifecycle understanding and experiences in leading or participating in projects

2905 Stender Way, STE42, Santa Clara, CA 95054

Tel: (408)200-9891