家人们，真的不要总是对客户说抱歉了，今天和客户聊天，他和我吐槽，每次收到抱歉就很火大谁懂啊，有听对不起的时间他更想知道处理办法...
不少新人在面对客户时总是太过于小心翼翼，一点小细节不到位就对客户说“sorry”，从中式思维的角度可能觉得这样做非常得体，会让客户感觉到我们的尊重。如果你这样想，快打住！一定要把这篇文章认真看完!
从外国人的角度来说，经常收到sorry并不会让他们感觉很好，恰恰相反，可能会觉得我们很不专业，总是出错。有时候完全可以用其他表达代替道歉，给客户提供处理方法，更能赢得他们的好感，从而愿意给你订单。
Thank you so much for your patience.
Sorry, oh my god, I miss that.
Thank you so much for me know.
Sorry, we can't delivery it on time.
We afraid that we may not delivery it on time.
Sorry, we can't accept your payment method 30% deposit, pay the balance before shipment, which is our company's regulation.
抱歉，公司有规定30%订金，出货前付清尾款，您的付款方式我们不能接受。
After you work with us for more than 2 years, we can accept the payment method you mentioned. Our regular payment method is xxx, I don't know if you can accept this payment method.
在您和我们合作2年以上后，我们可以接受您所说的付款方式，我司常规的付款方式是xxx，
I'm sorry, it's my fault. I'm a newcomer. Please forgive me.
There are several solutions, do you think you can?
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