昨天，前厅部的外教英语培训又在一片愉快的气氛中进行啦！让小编带大家回顾一下培训的精彩瞬间吧！
昨天，我们都学习了哪些英语单词呢？
Room Charge 房价
Service charge 服务费
Discount 折扣
ID 身份证
Operator 总机
Elevator 电梯
Deposit 定金
Passport 护照
Baggage/luggage 行李
为客人办理入住时的情景演练
Staff : Good afternoon. Welcome to Holiday Inn Beijing Deshegnmen! May I help you, sir?
Guest: Yes, I'd like to check in, please.
Staff: May I have your name please? (or may I have you reservation number please?)
Guest: Yes, it's George Brown.
Staff: Just a moment please, Mr. Brown. I'll check our reservation record. Mr. Brown, your reservation is for a suite for three nights.
Guest: Yes.
Staff: May I have your ID or passport please?
Could you please sign here on the registration form ?
Guest: Yes.
Staff: How would you like to pay, by credit card or by cash?
Guest: By credit card.
Staff: I will freeze 2,200yuan on your credit card as deposit.
Here is your room card. Enjoy your stay!
Let's Speak English!!
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北京德胜门华宇假日酒店人力资源部
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